What are the responsibilities and job description for the Customer Service Reps position at Test?
Responsibilities:
- Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service
- Perform a variety of administrative tasks as needed
- Provides customers and coworkers with a remarkable experience
- Demonstrate a good work ethic based on principles of honesty and integrity
- Maintain office files are accurate
- Performs various other job duties as assigned and needed
Qualifications:
- 1 - 2 years’ experience in customer service
- High School Diploma or equivalent
- Ability to multi-task in a fast paced environment
- Ability to prioritize tasks and self-management
- Effective planning and organization skills
- Experience with MS Word, MS Excel, computer knowledge
- Excellent listening skills and be able to offer solutions to unique situations
- Attention to detail and self-management
- Consistently provide excellence in Customer Service
- Strong communication skills, patience and phone skills
- Empathetic outlook and the ability to work on a team
- Maintain a good attendance record
