Application Engineer for Biological Measurement Devices / Food Safety / Point-of-Care Testing

We are looking for a skilled Application Engineer to join our U.S. team. In this role, you will be the product expert on our microbiological testing solutions, focusing on food manufacturing, food safety, and rapid microbiological methods. You will work closely with Sales Managers, Product Management, and customers to ensure successful implementation, training, and technical support for our cutting-edge food safety technology.

Your responsibilities will include training customers—both on-site and digitally—on system usage, sample collection, and result interpretation. You will provide technical expertise throughout the sales process, support customer validation studies, and assist with troubleshooting and system optimizations. As a key link between customers and internal teams, you will gather insights to contribute to product improvements and best practices.

This is an exciting opportunity to work with state-of-the-art microbiological technology and play a vital role in enhancing food safety and quality across the industry.

Key Responsibilities :

• Serve as the product expert – provide technical knowledge, answer customer inquiries, and troubleshoot device-related issues.
• Support sales efforts – assist Sales Managers in customer acquisition, technical consultations, and product demonstrations.
• Conduct training & onboarding – lead webinars, in-person training, and workshops to educate customers on system operation, sample collection, and result interpretation.
• Perform customer validations – develop test schedules, oversee testing, analyze results, and provide technical documentation.
• Provide on-site & remote support – travel to customer locations as needed for system installations and training.
• Develop technical resources – create FAQs, instructional videos, user guides, and other materials to support customers and internal teams.
• Gather customer insights – identify challenges, track feature requests, and relay feedback to Product Management to improve future product iterations.
• Assist with regulatory compliance – ensure system adherence to industry standards (e.g., ISO, HACCP, FSMA, FDA).
• Collaborate across teams – work closely with Sales, Product Management, R&D, and Marketing to align solutions with customer needs.
• Contribute to continuous improvement – identify opportunities to enhance product usability, training methods, and service efficiency.

Education & Background :

Technical Skills :

Soft Skills & Competencies :

Language & Additional Skills :

Benefits :

Testo, Inc. offers a competitive benefits package which includes the following : medical, dental, vision, life, disability, retirement savings with company contribution, paid PTO (holidays, vacation, sick, personal, and floating holidays), recognition programs, and much more!

Note : Medical, dental, vision and life plan effective date of hire.