What are the responsibilities and job description for the Distribution Inside Sales Support position at Testo, Inc?
Position Overview:
Maintaining customer satisfaction is the primary goal of this position by responding to inquiries, helping with issues, and providing updates on requests.
Duties and Responsibilities:
- Accurately process orders received into SAP software.
- Makes sure that quotes are processed in a timely manner.
- Follows up on distributor orders to ensure delivery by specified dates.
- Keep customers informed by confirming and clarifying orders, communicating expected delivery date, and explaining back-order delays.
- Resolves Customer complaints
- Answers questions from customers or individuals on how a product operates or directs them to the person that can assist them.
- Understanding customer product needs and requirements by maintaining product application, and technical knowledge by reviewing professional publications; continuous training with Product Manager; attending educational workshops and online-academy training.
- Interact with Outside Sales and other support staff to facilitate customer growth.
- Inbound Lead follow-up in CRM
- Live Chat Support on Corporate website.
General Responsibilities:
- Follow and enforce company policies and procedures also as presented in the Employee Handbook and Code of Practice.
- Present a professional image of yourself and the company always to both internal and external customers.
- Meet the ongoing needs of the organization; this job description is not intended to be all inclusive. Employee may perform other related duties as negotiated.
Education and Training:
High School Diploma or equivalent. Continued Education a Plus. Previous sales, customer service and data entry experience of 2 Years required. Sap and CRM Experience a plus or similar software application. Mid-Level Experience of Microsoft Office 365 required.
Skills: Excellent communication, time management and organizational skills- Pleasant personality for phone sales- Technical experience a plus- Ambition to succeed- Self Motivator- Ability to multi-task- Enthusiasm, courtesy and articulation - Ability to learn quickly - Service minded, aggressive and congenial
Job Type: Full-time
Pay: $19.50 - $21.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Supplemental Pay:
- Quarterly bonus
Work Location: In person
Salary : $20 - $21
