Admissions Rep

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.  The following statements are intended to describe the major functions of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.

• Enters patient information into computer and routes appropriate copies and forms to designated departments.
• Interviews patients or their representative, when admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance.
• Obtains signatures on Conditions of Admission and initiates the advance directive process. Communicates with Nursing Services when no advance directive is available.
• Treats patients and their families with respect and dignity. Ensures confidentiality of patient information in compliance with HIPAA and other state and federal regulations.
• Communicates appropriately and clearly to supervisor, co-workers, physicians, nurses and the public.
• Interacts professionally with the public, patients, physicians, nurses, and provides explanations and verbal reassurance as necessary.
• Answers telephone calls in a polite and professional manner and communicates information to the appropriate personnel/family members.
• Provides information to the patient/representative about billing, compliance processes, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
• Maintains an average admission time of 4 minutes.
• Explains TVHC regulations such as visiting hours, payments of accounts and patient rights. Screens patients for need of assistance in paying their bill and refers them to the Financial Counselor or billing staff.
• Handles cash with accuracy, including payments, recording payment, giving change, providing receipts and balancing cash drawer.
• Refers patient to Financial Counselor when financial arrangements need to be made.
• Maintains a high level of cleanliness and organization in the admissions area
• Collects and records payments when previous arrangements have been made or a co-payment is required.
• Maintains knowledge of hospital policies and available TVHC services.
• Obtains signed statements from patients to protect TVHC interests
• Assists with any other duties as assigned.

COMPETENCIES

• Communication
• Relationship Management
• Exceptional Customer Service
• Computer Operations & Functions
• Admissions/Insurance & Billing Knowledge

WORK ENVIRONMENT

This position operates in a professional office environment located within a Critical Access Hospital.  This role routinely uses computers, photo copiers, and both cell and land line phones.  Stressful situations and frequent contact with staff, patients, and community members is to be expected.  Position requires a high degree of confidentiality and HIPAA compliance.

ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS

• Must be able to move throughout the facility transporting files and other items weighing up to 25 pounds on a frequent basis.
• Written and spoken communication skills require ability to speak, hear and see.
• Critical thinking and good judgment needed to be able to follow legal processes and hospital policies.