What are the responsibilities and job description for the Field Services Engineers/Technicians position at Tetra Pak?
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
Service Engineers don’t just fix things. Not at Tetra Pak. As a Service Engineer with us, you’ll foster trusting and authentic relationships with customers. You’ll think for yourself. And you’ll be proactive — confident you have the support of a world-leading food processing and packaging company.
Why is it this way? Because it matters to us that you can be at your best. That's what makes us a world leading food processing and packaging solutions company, meeting the needs of billions in more than 160 countries.
Join us and make an impact to be proud of - for food, people, and the planet.
Our Services Organization is growing at a high pace, that’s why we are looking for enthusiastic and customer-oriented Field Service Engineers/Technicians to join our team in the United States.
As a Field Service Engineer/Technician, you will be a part of a professional and dedicated team responsible for delivering technical products and support to our customers by providing preventive maintenance and technical services.
You will act as an ambassador for Tetra Pak and help maintain the company’s reputation for commitment and service worldwide. That’s why we consider this role to be of great importance.
In this position, you will be travelling extensively across the US, and occasionally abroad.
What you will do
As a Field Service Engineer/Technician, you will:
- Provide installation, commissioning, and preventive maintenance services on Tetra Pak Equipment while driving continuous improvement at the customer's plant.
- Execute hands-on preventative and corrective maintenance activities to optimize system performance.
- Conduct troubleshooting and fault-finding services on site and remotely.
- Collaborate with customers to build and maintain a positive, ongoing relationship, while also addressing and follow-up on their concerns and issues.
- Oversee production and provide training to customer personnel on the operation of Tetra Pak equipment.
- Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety.
We believe you have
- A technical or engineering background, and/or relevant technical experience. Ideally, some knowledge of automation systems.
- Mechanical experience, including knowledge of processing and packaging, will be considered as an advantage.
- Prior experience with Tetra Pak equipment is a plus.
- Strong written and verbal communication skills in English are required.
- Must be open to extensive travel within the US and Canada region.
- An attitude to represent Tetra Pak at our customers, such as:
- Demonstrate a customer-first mindset and always prioritizing their needs.
- Team player with high commitment, but with the ability to act decisively if/when needed.
- Strong problem-solving skills with the ability to apply structure and prioritize tasks effectively.
- Given the variety of available positions, we are also seeking recent graduates with an Engineering degree in Mechatronics, Instrumentation and Control, Automation, Electronics, Industrial Robotics, Mechanical, Electrical, Welding or related fields. Previous internships or projects involving PLCs, Allen Bradley or Siemens programming, and networks will be considered a plus.
Pay Equity
Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Annual Base Salary Range (ABS): $54,000.00 – 83,700.00
- Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS.
- Benefits: 401k company match, paid time off, paid holidays, Health, dental, vision, life and disability insurance, paid parental leave, company credit card, Tetra Pak gear and toolbox and much more!
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
If you have any questions about your application, please contact Jatwana Calhoun Brown.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Nearest Major Market: Denton
Nearest Secondary Market: Dallas
Salary : $54,000 - $83,700
