What are the responsibilities and job description for the Application Specialist Lead (Maitland) position at Tetra Tech Careers?
Tetra Tech Inc. Disaster Recovery (TDR) is currently hiring for an Application Specialist Lead to oversee processing applications related to debris removal from the recent wildfires. The Application Specialist Lead is responsible for providing oversight of a small team with reviewing application data and documentation to verify the applicant is eligible for the program.
This role involves coordinating with providing guidance and direction to Application Specialists, coordinating with managers, and managing escalations issues related to applicants. This is remote position; ideal candidates should have experience leading a remote team.
Responsibilities include, but are not limited to:
o Lead a small team of Application Specialist who review applications to ensure the information is complete and the applicant has provided all required documentation.
o Set expectations and production goals for the team.
o Set a work schedule to accommodate work load and staff availability.
o Follow standard operating procedures, training materials, checklists, and other job aids to oversee application processing.
o Ensure staff are Communicating effectively and efficiently with program applicants to provide status on their application, answer questions related to the program, and collect documentation from program applicants to complete their application.
o Communicate with staff in multiple formats including Microsoft Teams, telephone, text, and email communication.
o Ensure staff are accurately documenting relevant notes of interactions with program applicants to progress their application.
o Ensure team is achieving daily processing expectations and documenting activities to demonstrate productivity.
o Maintain adherence to program standard operating procedures and the program health and safety plan.
o Communicate with supervisors for directives, work schedule, program changes, and other relevant information via email, telephone, text, and Microsoft Teams.
o Escalate issues following standard operating procedures.
o Use Microsoft Office applications and other software to document time worked, activities completed, applicant information, and applicant interactions.
o Review Application Specialist time and productivity reporting to ensure accuracy and efficiency.
o Bachelor’s degree in Communications, Public Administration, Emergency Management, or a related field required.
o At least 3 years of experience in community assistance, disaster recovery, case management, or social services.
o Strong communication, organizational, and interpersonal skills; ability to work empathetically with diverse populations.
The ideal candidate will preferably have:
o Previous experience in managing a remote team to process applications and conduct eligibility review.
o Flexible availability to accommodate community needs, including evenings and weekends.
Standard Schedule:
o This is a temporary assignment expected to last 6 months.
o Work hours are 8 hours per day 5 days per week. 30 minute Lunch & 2 Fifteen Minute Breaks. This may change based on program needs.
Job Type: Full-time, Temporary
This position with Tetra Tech is temporary and on an "as needed" basis and will end. It is understood that your employment is to be on an "at will" basis. Neither our stating your salary in annualized terms nor our comments nor representations in any other respects are intended to express or imply that you will be working either for any duration or under a contract of employment.
About Tetra Tech:
Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 470 locations around the world. Our reputation rests on the technical expertise and dedication of our employees—22,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.
Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech’s core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.
Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.
