Disaster Recovery Administrator

Tetra Tech Inc. Disaster Recovery (TDR) is currently hiring for Disaster Recovery Administrators in western North Carolina. The Disaster Recovery Administrator is responsible for assisting disaster survivors apply for debris removal assistance programs. This includes working in a Tetra Tech office or other community facility, greeting disaster survivors who are interested in the disaster debris program, and helping them complete an online form to apply for the program. The job requires in-office work for 40 hours per week. Extended office hours and weekend shifts are required for the position.

Responsibilities include, but are not limited to:

o Assist program applicants who visit intake centers complete their application accurately.

o Communicate directly with program applicants to provide status on their application, answer questions related to the program, and collect documentation from program applicants to complete their application.

o Communicate with program applicants in multiple formats including face-to-face interaction, and telephone, text, and email communication.

o Document relevant notes of interactions with program applicants to progress their application.

o Meet with program applicants at application intake centers to collect information and documentation to complete their application.

o Achieve daily production expectations and document activities to demonstrate productivity.

o Maintain adherence to program standard operating procedures and the program health and safety plan.

o Communicate with supervisors for directives, work schedule, program changes, and other relevant information via email, telephone, text, Microsoft Teams, and in person.

o Escalate issues following standard operating procedures.

o Use Microsoft Office applications and other software to document time worked, activities completed, applicant information, and applicant interactions.

Qualifications:

o High school education or higher required.

o Bachelor’s degree in Communications, Public Administration, Emergency Management, or a related field preferred.

o At least 1 year of experience in community assistance, disaster recovery, case management, or social services.

o Strong communication, organizational, and interpersonal skills; ability to work empathetically with diverse populations

The ideal candidate will preferably have:

o May require flexible hours to accommodate community needs, including evenings and weekends.

Standard Schedule:

o This is a temporary assignment expected to last 6 months.

o Work hours are 8 hours per day 5 days per week. 30 minute Lunch & 2 Fifteen Minute Breaks. This may change based on program needs.

o Work on the weekend shifts is expected.

Job Type: Full-time, Temporary

This position with Tetra Tech is temporary and on an "as needed" basis and will end. It is understood that your employment is to be on an "at will" basis. Neither our stating your salary in annualized terms nor our comments nor representations in any other respects are intended to express or imply that you will be working either for any duration or under a contract of employment.

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 470 locations around the world. Our reputation rests on the technical expertise and dedication of our employees—22,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech’s core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

Job Types: Full-time, Temporary

Pay: $22.00 per hour

Schedule:

• Every weekend
• Monday to Friday

Experience:

• case management, or social services: 1 year (Required)
• community assistance, or disaster recovery: 1 year (Required)

Ability to Commute:

• Columbus, NC (Required)

Work Location: On the road

Salary : $22