What are the responsibilities and job description for the Oracle Order to Cash Functional Consultant position at TETRAHED INC?
- Duration - FTE ROLE OR CONTRACT/CONTRACT TO HIRE
- Visa -- US Citizen / Green Card
- Interview -- Virtual / inperson
- Candidates ready to relocate will work
- Hybrid ---3 DAYS PER WEEK
Purpose of the Role
The Global Process Owner (GPO) for Order to Cash (OTC) is responsible for defining, standardizing, and optimizing end-to-end OTC processes across the organization. This role ensures that OTC processes align with business objectives, enhance operational efficiency, and comply with global regulatory requirements. The GPO collaborates with cross-functional teams, IT, finance, and business units to drive consistency, automation, and continuous improvement in OTC processes.
Key Qualifications And Attributes
- Strong expertise in Order to Cash processes, including customer care, order management, billing, collections, cash application, and dispute resolution.
- Deep understanding of ERP systems (e.g., Oracle, SAP) and OTC automation tools.
- Experience in global process standardization and implementation across multiple geographies.
- Strong analytical, problem-solving, and process improvement skills.
- Excellent communication and stakeholder management capabilities.
- Ability to lead change management initiatives and drive adoption of best practices.
- Knowledge of financial compliance requirements (e.g., IFRS, GAAP, SOX) and risk management in OTC operations.
- Proven leadership and project management skills, including experience managing cross-functional teams.
- Define and own the global OTC process strategy, ensuring alignment with business objectives.
- Establish governance structures to maintain process consistency and compliance across regions.
- Develop and enforce OTC policies, procedures, and performance metrics.
- Design and implement standardized OTC processes to enhance efficiency and scalability.
- Identify and implement automation opportunities to reduce manual interventions and improve accuracy.
- Continuously monitor and improve processes to drive operational excellence.
- Collaborate with IT and ERP teams to ensure OTC processes are effectively integrated into the ERP system.
- Support system upgrades, enhancements, and new technology implementations for OTC operations.
- Ensure seamless integration between OTC and other financial processes (e.g., Logistics, Procure to Pay, Accounting to Reporting).
- Partner with finance, sales, supply chain, and IT teams to align OTC processes with broader business goals.
- Lead change management initiatives to drive adoption of new processes and technologies.
- Provide training and support to finance teams and end-users to ensure effective implementation of OTC solutions.
- Ensure OTC processes adhere to global financial and regulatory requirements.
- Implement controls and risk mitigation strategies to prevent revenue leakage, fraud, and errors.
- Support internal and external audits by maintaining process documentation and compliance records.
- Define and track key performance indicators (KPIs) to measure OTC process efficiency and effectiveness.
- Conduct root cause analysis for process issues and drive corrective actions.
- Foster a culture of continuous improvement through innovation, feedback, and best practice sharing.
- Bachelor’s degree in Supply Chain Management, Finance, Accounting, Business Administration, or a related field (Master’s degree preferred).
- 10 years of experience in a key order to cash function such as customer care, credit, finance, accounting, or shared services, with a strong focus on OTC processes.
- Proven track record in ERP implementations and process transformation initiatives.
- Experience in managing global teams and working in a multinational environment.
- Professional certifications such as CPA, CMA, or PMP are a plus.
