What are the responsibilities and job description for the Service Operations Manager (Freight) position at Tetriq solutions?
Hi ,
Greetings from TetriQ Solutions !!
Please find the below job description for your review.
Job title: Service Center Manager
Location: Omaha, NE
Job type: Full time
Job Summary:
This position oversees the day-to-day operations of our Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.
Job Responsibilities:
Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
Observes dock operations to ensure established work procedures are followed.
Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
Communicates updated corporate policies and service center work rules.
Manages and maintains customer relationships, resolves issues, and retains customers.
Identifies individual and team skill gaps and developmental opportunities.
Oversees Managers and Supervisors.
Regards,
Abdul Rahman
Lead Recruiter
Email : Abdul@tetriqsolutions.com
Desk : 469-892-0968
Job Type: Full-time
Pay: $72,638.00 - $99,929.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $72,638 - $99,929
