What are the responsibilities and job description for the Customer Service Specialist position at TevisHR?
Job Description
Job Description
Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums.
Responsibilities
- Manage substantial amounts of incoming calls
- Ability to resolve customer complaints
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage inbound and outbound calls by providing professional and courteous customer service
- Meet personal / customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Schedule appointments
- Order Entry
- Cross-sell related products to customers
- Provide accurate, valid, and complete information by using the right methods / tools
- Assist customers with questions and concerns
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Skills And Must- Haves
