Commercial Insurance Account Manager - Zachary, LA Location

At Texan Insurance, we are dedicated to protecting what matters most to our clients by providing tailored insurance solutions and exceptional service. With decades of industry experience, we specialize in offering personalized coverage for home, auto, life, and commercial needs. Our team takes pride in building lasting relationships through trust, integrity, and a commitment to excellence. At Texan Insurance, we believe in empowering our employees and delivering unmatched value to our customers, ensuring peace of mind every step of the way. As a company rooted in community and innovation, we’re not just an insurance provider—we’re a partner you can depend on.

IMPORTANT: All candidates must complete the Culture Index. This is a very short survey with no right or wrong answers. Candidates that do not complete the Culture Index will not be reviewed. Here is the link to the survey: https://go.cultureindex.com/p/ohuE7Q8wj6vi9lRLYw.

This position is based in Zachary, LA, and there is no relocation assistance provided.

About the Role

Texan Insurance Company is seeking a highly skilled and motivated Commercial Insurance Account Manager to join our team. In this role, you will be responsible for providing strategic sales support and serving as a critical liaison for new and experienced producers. Key responsibilities include conducting comprehensive gap analyses, navigating complex market dynamics, negotiating with carriers to secure optimal outcomes, and fostering business growth through effective cross-selling strategies. This position requires a results-driven professional adept at cultivating client relationships, identifying new business opportunities, and contributing to the overall success of our sales and service objectives. This role demands a professional with a keen ability to assess client needs, analyze existing coverage, and anticipate future risks while delivering exceptional customer service.

Essential Duties and Responsibilities

• Serves as a direct point of contact to handle client issues and concerns and provides appropriate solutions and alternatives.
• Generates cross-sales, closes inbound leads, and asks for referrals to grow the agency’s client base.
• Maintains client retention by researching and resolving problems, reviewing accounts regularly with clients, and recommending coverage enhancements or modifications to protect clients and their assets better.
• Maintains and grows knowledge in commercial lines of insurance.
• Prepares and processes quotes, applications, endorsements, payments, and inquiries in line with company and carrier policies and procedures.
• Assesses client needs and reviews renewals annually, identifying coverage gaps to mitigate client’s risk exposure.
• Responds to client inquiries and requests related to insurance products promptly.
• Researches and resolves complex customer service issues, making recommendations to place coverage.
• Determines client needs by analyzing current coverages and ascertaining long-term needs and potential coverage gaps.

Skills and Abilities

Client Relationship Management

• Excellent interpersonal skills to build and maintain strong client relationships.
• Ability to manage multiple client accounts effectively while addressing unique needs and concerns.

Insurance Expertise

• In-depth knowledge of commercial insurance products, markets, and coverage options.
• Understanding of industry regulations, underwriting guidelines, and carrier requirements.

Analytical and Problem-Solving Skills

• Strong ability to assess client needs, identify coverage gaps, and recommend appropriate solutions.
• Proficiency in conducting risk assessments and mitigating exposure.

Sales and Business Development

• Skilled in cross-selling, upselling, and generating referrals to grow client portfolios.
• Ability to identify and pursue new business opportunities.

Organizational and Time Management Skills

• Effective prioritization and multitasking to manage a high volume of client accounts and inquiries.
• Detail-oriented approach to ensure accuracy in policy handling and documentation.

Technical Proficiency

• Familiarity with insurance management software and CRM tools.
• Proficiency in Microsoft Office Suite and other digital tools for efficient account management.

Customer Service Excellence

• Commitment to providing timely, professional, and empathetic support.
• Ability to resolve client issues swiftly while ensuring satisfaction and loyalty.

Attributes

• Financial Acumen: Understanding of premium pricing, loss rations, and financial impact analysis for clients.
• Customer-Centric Mindset: Focus on understanding client needs and delivering tailored solutions.
• Relationship Building: Ability to foster and maintain trust with clients, underwriters, and internal teams.
• Negotiation Skills: Confidently negotiate premiums, terms, and conditions with carriers and clients.
• Detail-Oriented: Precision in managing policies, endorsements, renewals, and compliance paperwork.
• Problem-Solving: Proactive approach to resolving claims, coverage issues, or customer concerns.
• Adaptability: Flexibility to respond to changes in client needs, market conditions, or company objectives.
• Communication Skills: Clear and effective written and verbal communication for explaining complex insurance concepts.
• Integrity: Commitment to ethical practices and confidentiality.
• Professionalism: Poised demeanor when interacting with clients and stakeholders.
• Team Collaboration: Willingness to work closely with sales teams, account executives, and support staff to achieve shared goals.
• Resilience: Capacity to manage stress and remain composed under pressure.

Education

• Associate degree or equivalent from a two-year college or equivalent work experience.

Experience

• Two years of Commercial Lines experience.
• Knowledge of various rating platforms.

Certificates, License and or Specialized Requirements

• Active State Property and Casualty License

What We Offer

At Texan Insurance, we believe in taking care of our team as much as we take care of our clients. When you join us, you’ll enjoy:

• Competitive Compensation: A salary and benefits package that recognizes your skills and contributions.
• Comprehensive Benefits: Health, dental, and vision insurance, as well as additional coverage options to support your well-being.
• Retirement Planning: A 401(k) plan with company contributions up to 4% to help you build a secure future.
• Paid Time Off: Generous PTO and 9 paid holidays so you can recharge and enjoy life outside of work.
• Professional Development: In House Corporate Trainer to help your grow professionally and create customized training specifically for you along with opportunities to grow within the company.
• Positive Work Environment: A supportive and collaborative team culture where your ideas and efforts are valued.
• Community Impact: Opportunities to participate in initiatives that give back to our local community by providing 16 hours of additional PTO to volunteer at an organization of your choosing plus company sponsored events.

At Texan Insurance, we’re committed to helping you thrive—both professionally and personally. Join us, and let’s grow together!