At Texan Insurance, we are dedicated to protecting what matters most to our clients by providing tailored insurance solutions and exceptional service. With decades of industry experience, we specialize in offering personalized coverage for home, auto, life, and commercial needs. Our team takes pride in building lasting relationships through trust, integrity, and a commitment to excellence. At Texan Insurance, we believe in empowering our employees and delivering unmatched value to our customers, ensuring peace of mind every step of the way. As a company rooted in community and innovation, we're not just an insurance provider—we're a partner you can depend on.
IMPORTANT : All candidates must complete the Culture Index. This is a very short survey with no right or wrong answers. Candidates that do not complete the Culture Index will not be reviewed. Here is the link to the survey : https : / / go.cultureindex.com / p / nZKJnaV4KmUMv6.
About the Role
The Personal Lines Account Manager is responsible for managing a portfolio of personal insurance clients, providing exceptional customer service, and ensuring the retention and growth of accounts. This role involves daily interaction with clients, insurance carriers, and internal teams to address policy inquiries, process renewals, handle claims, and cross-sell additional coverage. The ideal candidate will have a strong knowledge of personal insurance products, excellent communication skills, and the ability to build long-term client relationships.
Essential Duties and Responsibilities
- Ability to work in a high paced call queue.
- Serves as direct point of contact to handle client issues, concerns and provides appropriate solutions and alternatives to ensure one call resolution.
- Generates cross sales and asks for referrals to grow agency's client base.
- Maintains client retention by researching and resolving problems, reviewing accounts regularly with clients, and recommending coverage enhancements or modifications to better protect clients and their assets.
- Maintains and grows knowledge in all personal lines of insurance including home, auto, flood and umbrella insurance.
- Prepares and processes quotes, applications, endorsements, payments, and inquiries in line with company and carrier policies and procedures.
- Assesses client needs and reviews renewals annually, identifying coverage gaps to mitigate client's risk exposure.
- Responds to client inquiries and requests related to insurance products promptly.
- Researches and resolves complex customer service issues, making recommendations to place coverage.
- Determines client needs by analyzing current coverages and ascertaining long-term needs and potential coverage gaps.
Skills and Abilities
Strong Communication Skills : Exceptional verbal and written communication skills to effectively interact with clients, carriers, and team members.Customer Service Excellence : Ability to build and maintain strong client relationships with a focus on delivering outstanding service.Attention to Detail : Highly organized with excellent attention to detail to ensure accurate documentation and compliance with industry standards.Problem-Solving Skills : Capable of identifying client needs and providing tailored insurance solutions efficiently.Time Management : Ability to prioritize and manage multiple tasks while meeting deadlines in a fast-paced environment.Sales and Negotiation Skills : Confidence in cross-selling and upselling policies to meet client needs and agency goals.Technical Proficiency : Proficiency in insurance management systems and software, such as Hawksoft, EZLynx, Applied Epic, or similar platforms, along with basic MS Office skills (Word, Excel, Outlook).Knowledge of Insurance Products : Comprehensive understanding of personal lines insurance products, including homeowners, auto, renters, and umbrella policies.Compliance Awareness : Familiarity with state and federal insurance regulations and a commitment to adhering to industry standards.Adaptability : Flexibility to adjust to changing client needs, carrier requirements, and agency workflows.Team Collaboration : Works well independently and as part of a team to support agency success.Attributes
Detail-Oriented : Consistently accurate and thorough, ensuring policies and documentation are error-free.Proactive : Takes initiative to anticipate client needs and resolve issues before they arise.Empathetic : Genuinely cares about clients' needs and demonstrates understanding and patience in all interactions.Accountable : Owns responsibilities and follows through on commitments with reliability and integrity.Professional : Maintains a polished demeanor in both written and verbal communication.Results-Driven : Motivated by achieving goals and contributing to the agency's success.Resilient : Thrives in a fast-paced environment and remains calm under pressure.Adaptable : Embraces change and quickly learns new systems, processes, and products.Collaborative : Values teamwork and works effectively with colleagues to achieve shared objectives.Client-Focused : Dedicated to providing exceptional service and building long-term client relationships.Education
Associate degree or bachelor"s degree in a related field preferred.Experience
Experience : 2 years [Independent Agency] or 5 years [Captive Agency] of experience in personal lines insurance account management or customer service. Experience with home, auto, and other personal insurance products is essential.Certificates, License and or Specialized Requirements
Active and valid Property and Casual Insurance License.What We Offer
At Texan Insurance, we believe in taking care of our team as much as we take care of our clients. When you join us, you'll enjoy :
Competitive Compensation : A salary and benefits package that recognizes your skills and contributions.Comprehensive Benefits : Health, dental, and vision insurance, as well as additional coverage options to support your well-being.Retirement Planning : A 401(k) plan with company contributions up to 4% to help you build a secure future.Paid Time Off : Generous PTO and 9 paid holidays so you can recharge and enjoy life outside of work.Professional Development : In House Corporate Trainer to help your grow professionally and create customized training specifically for you along with opportunities to grow within the company.Positive Work Environment : A supportive and collaborative team culture where your ideas and efforts are valued.Community Impact : Opportunities to participate in initiatives that give back to our local community by providing 16 hours of additional PTO to volunteer at an organization of your choosing plus company sponsored events.At Texan Insurance, we're committed to helping you thrive—both professionally and personally. Join us, and let's grow together!
The pay range for this role is :
50,000 - 55,000 USD per year(Houston, TX)
PI259759420
Salary : $50,000 - $55,000
