What are the responsibilities and job description for the Mortgage Receptionist / Office Administrator; 10-Mortgage Ops; 3/27/2025 position at Texana Bank National Association?
Description
JOB SUMMARY: Mortgage Receptionist / Office Administrator’s primary role serves as the first contact for customers, greeting them, answering phone calls, and directing visitors; as well as performing various tasks such as scheduling meetings, organizing files, answering phones, and providing clerical support.
ESSENTIAL FUNCTIONS:
- Administrative Support: Providing general administrative support, such as filing, data entry, and preparing documents.
- Managing Correspondence: Handling and distributing incoming and outgoing mail, emails, and other forms of correspondence, answering phones / transferring calls.
- Minor assistance on loan-related matters from customer inquiries.
- Organizing and Maintaining Records: Organizing and maintaining office files, records, and documents.
- Ordering Office Supplies: Managing and ordering office supplies and equipment.
- Ensuring the office and reception area is tidy and well-maintained.
- Assisting with Other Tasks: Assisting with other administrative tasks as needed, such as preparing presentations, managing budgets, or coordinating events, errands as necessary.
Requirements
QUALIFICATIONS:
- Minimum of three (3) years related experience.
- Bachelor’s degree or equivalent.
- Proficiency in MS Office Suite
- Ability to function independently in a multi-task environment as well as part of a team.
- Strong verbal and written communication skills.
- Strong organizational skills and detail oriented.
- Ability to communicate with company employees, future and current customers, by phone, in person, or through email correspondence.
