Customer Service Representative

Description

• Manage the customer order cycle process, responsible for servicing the assigned accounts including but not limited to metal buying, bookings, order entry, scheduling, pricing, status checks, releases, shipment, claims resolution, and resolving related problems involving the plant, marketing, and credit.
• Establish and/or enhance effective relationships with customer contacts to create a customer preference for TCI-TKA to be their preferred supplier.
• Develop an in-depth understanding of the business unit's flat rolled products, their physical and mechanical properties, manufacturing flow paths, characteristics, sizes, and benefits to be able to effectively serve customers.
• Create quality documents by being able to translate customer requirements (including dimensions, tolerances, specifications, and quality parameters) into detailed instructions used by manufacturing to produce customer orders.
• Prepare written quotations and use inside selling techniques, quote pricing, and respond to inquiries regarding product information, delivery, samples, literature, and related data.  Follow up as needed.  CSRs are also engaged in telemarketing, initiating calls to current customers, inactive customers, or potential customers to solicit additional business.
• Obtain an in-depth understanding of the customer's end use and their processes to understand the needs of each customer.  Use this information in a collaborative effort with the
• Commercial Team and Supply Chain Department to provide world-class customer service to the customer base. 
• CSRs should be actively engaged with Outside Sales in soliciting new business.
• Manage customer's make and hold inventory levels at pre-authorized thresholds.
• Interpersonal astuteness, collaboration, and professionalism - Incumbent is required to work cooperatively with all levels of internal and external customers.

Qualifications

• Detailed knowledge and proficient use of key systems and processes.
• Conversant with aluminum products and manufacturing processes, sales administration procedures, as well as plant and marketing organizations.
• Excellent communication skills, elicited confidence and made effective use of human relations skills to establish rapport with the customer base and co-workers. 
• Must have good writing skills, math skills, and computer literacy.
• Must have the ability to extract data from the database and reach conclusions from the data.
• Must be able to communicate and make recommendations for addressing problems or opportunities.
• Must work with little to no supervision, very low order entry error mistakes, and be detail-oriented.
• Recognized and measured as a strong, consistent, and flexible contributor by the manager. 
• Recognized and used as a resource by others; positively influences others and aims to improve services of the Customer Service Department.
• Effective time management skills.
• Expert understanding of products and their flow paths sold within the business unit.
• Strategic, forward-thinking approach and results-oriented.
• Able to identify and implement continuous improvement initiatives.

Salary : $55,000 - $65,000