What are the responsibilities and job description for the Scheduling Coordinator position at Texarkana Therapy Center?
Texarkana Therapy Center is seeking a highly organized and detail-oriented Scheduling Coordinator to join our administrative team. In this crucial role, you will be responsible for managing client appointments, coordinating schedules for our therapists, and ensuring the smooth operation of our therapy services. Your expertise in time management and communication will help maximize the efficiency of our team while providing excellent service to our clients. The ideal candidate will have a strong customer service background and the ability to work effectively in a fast-paced environment. As a Scheduling Coordinator, you will be the first line of communication for our clients, helping them navigate the scheduling process and addressing any inquiries they may have. If you are looking to make a difference in the healthcare field and are passionate about facilitating appointments to support mental health and well-being, we would love to have you join our team at Texarkana Therapy Center.
Responsibilities
- Manage and coordinate therapist schedules, ensuring optimal use of time and availability.
- Schedule client appointments and follow up to confirm attendance.
- Assist clients in understanding our services and answer questions regarding their appointments.
- Maintain accurate and up-to-date records of appointments, cancellations, and rescheduling.
- Collaborate with clinical staff to ensure efficient workflow and communication.
- Handle phone calls and emails professionally, demonstrating strong customer service skills.
- Identify and implement improvements to scheduling processes as needed.
- Previous experience in a scheduling or administrative role, preferably in a healthcare or therapy setting.
- Exceptional organizational skills and attention to detail.
- Strong communication skills, both verbal and written, with a customer service focus.
- Ability to multitask and prioritize effectively in a busy environment.
- Familiarity with scheduling software or practice management systems is preferred.
- Proficient in Microsoft Office Suite and other relevant office applications.
- A high school diploma is required; further education or relevant certifications are a plus.
