Internal Medicine Liaison

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens ourwhich are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

The (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center. Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year. We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs.

What we want

The Internal Medicine Liaison plays a crucial role in the Small Animal Internal Medicine department by overseeing daily activities and providing exceptional customer support. They handle telephone inquiries, offering general information and assistance to customers, and greet visitors, providing direction and help as needed. Additionally, they manage service requests, entering, retrieving, and verifying data, while maintaining organized files and records. The liaison also sorts and routes mail, and efficiently handles scheduling tasks or service requests, ensuring a seamless and efficient service experience for all.

What we want

Salary : Compensation will be commensurate to the selected hire’s experience.

Schedule : The standard shift for this position in M-F 8 : 00am to 5 : 00pm. Persons in this position should have the ability to work alternate shifts, holiday, weekends, and “on-call” duty.

Please Note : Persons in this position are considered essential, when the University declares and emergency, campus closure, class cancellations, etc., are therefore required to report to work and remain on duty unless / until relieved by the direct supervisor.

Required Education and Experience

High school diploma or an equivalent combination of education and experience

Two years of general office or clerical work

Knowledge, Skills, and Abilities

Working knowledge of word processing, spreadsheet, and / or data entry application

Ability to multi-task and work cooperatively with others

Preferred Qualifications

Ability to communicate effectively in both Spanish and English

Hospitality, customer service, or communications training or certificate

Responsibilities

Liaison During Visit : Escorts clients and patients to appropriate exam room. Educates clients about the visit and what to expect. Ensures owners are informed as to the status of the patient during the visit especially if it is an extended visit (ie; surgery). Educates clients about clinical services and procedures, and record in medical record. Ensures proper permission is obtained and take and upload photographs of patients in medical record. Alerts service / student when patient is ready to be seen and ensures action is taken in a timely fashion. Relays medical information from the doctor to the client when necessary. Promotes communication between clients, DVM’s, clinicians, the general public, and other departments.

Discharge / Post Visit :  Reviews patient’s invoices to ensure all charges are accurate and have been entered. Ensures all paperwork is completed, signed, and reviewed by the client. Assists clients and patients to vehicle as needed. Schedules follow up appointments.

Pre-Admission and Admission :  Greets clients and pets in a congenial manner as they check in to the hospital. Research patient history and reason for visit to identify patient by name. Assists Admissions and Discharge when the front desk is short staffed.

Other Duties :  Performs other duties as assigned. Provides support to other service areas within the Veterinary Medical Teaching Hospital.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

with Texas A&M contributing to employee health and basic life premiums

of annual paid holidays

Up to and at least each month

Automatically enrollment in the

Health and Wellness :

Professional Development : All employees have access to free training, webinars, and limited financial support to attend conferences, workshops, and more

for completing a degree while a Texas A&M employee

a program at Texas A&M that has been built by employees, for employees