What are the responsibilities and job description for the IT Professional I position at Texas A&M University at Galveston?
Job Title
IT Professional I
Agency
Texas A&M University at Galveston
Department
Technology Services
Proposed Minimum Salary
$4,463.51 monthly
Job Location
Galveston, Texas
Job Type
Staff
Job Description
A Glimpse of the Job
The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.
Essential Duties/Tasks
Workstation Support
- Installs, configures, maintains, and upgrades, workstation hardware and software.
- Moves equipment.
- Provides training and supervision to departmental student workers on these procedures.
- Investigates, troubleshoots, and resolves workstation and network issues.
- Recommends upgrades for workstations as necessary.
- Recommends specifications for workstation and/or peripheral or hardware purchases.
- Monitors and maintains system security.
- End Point Management System Configuration.
General Support
- Provides centralized support for computer needs on campus.
- Researches, recommends, and resolves a wide range of technical and procedural problems for customers.
- Provides estimates and progress reports.
- Works with departmental staff to understand and outline goals and objectives for departmental technology needs.
- Makes recommendations to create efficiency and enhance operations of the department.
- Audio Visual programming and support.
Departmental Support
- Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.
- Ensures work is accurate and in compliance with department or project quality standards.
- Provides on-call support on nights and weekends as needed.
Training and Other
- Assist customers on software operation.
- Other Duties as Assigned
What you need to know
Salary: $4,463.51 monthly
Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
Required Education and Experience
- Bachelor's degree or equivalent combination of education and experience.
- Four months (1 semester) of student worker and/or customer service experience.
Preferred Qualifications
- Microsoft Certification MCSA SQL and Intune, Cisco CCNA, COMP TIA A , Extron Certification
Knowledge, Skills, and Abilities
- Ability to multitask and work cooperatively with others.
- Must be able to work in a collaborative team environment.
- Strong interpersonal skills.
- Customer service experience.
- Experience configuring, administering, and/or troubleshooting.
Other Requirements and Factors
- This position is security sensitive
- This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
- All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
- May be required to provide on-call support on nights and weekends as needed.
- This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems
- Ability to lift and/or move medium weight objects.
Who we are
We are the ocean campus of Texas A&M University at Galveston. Our employees come from throughout the world, with many different perspectives, talents, lived experiences, and interests. Aggies by the Sea promote a welcoming and highly productive work environment. We support the university’s goals to recruit and retain a quality workforce and encourage life-long learning practices. We will do our part to assist you in your new position and encourage you to take advantage of training and development opportunities that are available to help you be successful.
Why Texas A&M University?
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our
core values
which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.
- Health,dental,vision,life and long-term disability insurancewith Texas A&M contributing to employee health and basic life premiums.
- 12-15 daysof annual paid holidays.
- Up toeight hours of paid sick leaveand at leasteight hours of paid vacation eachmonth.
- Automatic enrollment in the Teacher Retirement System of Texas.
- Health and Wellness:Free exercise programs and release time.
- Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more.
- Employee Tuition AssistanceandEducational Release timefor completing a degree while a Texas A&M employee.
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Salary : $4,464
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