Customer Service Associate II

Job Title

Customer Service Associate II

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job

Are you passionate about providing exceptional service and supporting a dedicated team of veterinary professionals? As a Customer Service Associate II, you’ll play a crucial role in creating a warm and welcoming environment at the Large Animal Hospital. In this role, you will greet and assist clients, answer incoming phone calls and direct clients to the appropriate clinical services, schedule appointments, create and handle medical records, and more. If you’re organized, friendly, and excited to make a positive impact, we want to hear from you!

Opportunities to Contribute

First Impressions : As the first point of contact, you set the tone for the client's experience, making them feel welcomed, valued, and supported from the moment they enter the hospital.

Client Satisfaction : Directing clients to the appropriate clinical services ensures concerns and questions are addressed promptly and accurately.

Accurate Records : Maintaining up-to-date patient information ensures that providers have the correct information to deliver the best care.

Team Collaboration : Work closely with a supportive team of veterinary professionals, contributing to a positive and collaborative work environment.

Minimum Qualifications

High School Diploma or equivalent combination of education and experience

Three years in general office or clerical work

A well-qualified candidate for this position will also possess experience working with farm animals (horses, cattle, sheep, goats, pigs, etc.). Please note avian or poultry experience is not considered a relevant qualification for this role. They should also have experience with Electronic Medical Records, as well as excellent communication and organizational skills.

Responsibilities

Client Care Liaison : Provide exceptional customer service by directing clients to appropriate resources, gathering and verifying information, explaining policies, notifying personnel of patient arrivals, scheduling follow-ups, auditing invoices, and documenting all relevant information accurately.

Review Cases : Review and coordinate Food Animal Medicine, Surgery, and Field Service cases, ensuring complete and accurate information, preparing correspondence, and contacting relevant parties for additional details. Serve as the first point of contact and inform clinicians or clients as needed.

Coordinate Care : Serve as the primary contact for admissions and discharge processing, manage appointment templates and scheduling, coordinate specialized service appointments, and promote communication between clients, rDVMs, clinicians, technicians, and staff.

Policies and Procedures : Ensures adherence to policies and procedures consistent with TAMU and Veterinary Medical Teaching Hospital policies and procedures

What you need to know

Salary : Compensation will be commensurate to the selected hire’s experience.

Please Note : Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless / until relieved by the direct supervisor.

What you need to do

Apply! A cover letter and resume a re strongly recommended and will help in our review. You may upload them on the application under the CV / Resume section.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all pers p ectives, talents & lived experience s . Embracing varying opinions and perspectives strengthens our corevalues which are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service .

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

Medical, () prescription drug, dental, () vision, life and AD&D, () flexible spending accounts , and long-term disability insurance () with Texas A&M contributing to employee health and basic life premiums

12-15 days () of annual paid holidays

Up to eight hours of paid sick leave ()  and at least   eight hours of paid vacation ()  each month

Automatic enrollment in the  Teacher Retirement System of Texas ()

Health and Wellness : Free exercise programs and release time ()

Professional Development : All employees have access to free  LinkedIn Learning ()  training, webinars, and limited financial support to attend conferences, workshops, and more

Educational release time and tuition assistance ()  for completing a degree while a Texas A&M employee

Living Well , () a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants : Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and / or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity / Affirmative Action / Veterans / Disability Employer.