What are the responsibilities and job description for the Records Specialist II position at Texas A&M?
Job Title
Records Specialist II
Agency
Texas A&M University - Corpus Christi
Department
Office Of The Registrar
Proposed Minimum Salary
Commensurate
Job Location
Corpus Christi, Texas
Job Type
Staff
Job Description
TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students / GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.
TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.
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PURPOSE
The Records Specialist II, under general supervision, is responsible for updating and maintaining University files. They assist in developing and updating records, as well as departmental and University policies and procedures. This position is a full-time Office Associate –responsible for supporting the Registrar's Office and associated record keeping functions. Represent the Registrar’s Office as primary contact for student, faculty, staff, and alumni needs.
DESCRIPTION
Functional Area 1 : Operations
Percent Effort : 50%
Create an effective & efficient student-centered, service-oriented atmosphere and provide excellent customer service. Represent the Registrar’s Office as primary contact for student, faculty, staff, and alumni needs. This includes, but not limited to, assisting & responded to all in person and electronic questions, processing students’ changes to the student records accurately and timely.
Team lead for front counter operations. Responsible for providing resources to assist customer’s needs. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism.
Responsible the Registrar departmental email account, reply to emails and / or route emails to the correct contact person / office.
Create, implement, research, and maintain requested updates to student records. Process student registration adds, drops, and withdrawals from the University.
Functional Area 2 : Support
Percent Effort : 35%
Update student records for all FERPA requests.
Assist Assistant Registrar with term set up and end of term processes.
Assist with printing, preparation, and mail-out of diplomas.
Process all incoming student curriculum changes such as Change of Curriculum forms, Change of Grade forms and Biographical Data forms.
Process Student appeals and notify students about result of the appeal as well as concerning departments.
Functional Area 3 : Support
Percent Effort : 15%
Assist with Commencement and Registrar related events throughout the year.
Serve as a backup and assist when needed in printing transcripts and preparing for shipment.
Assist Assistant Registrar with special projects and perform other duties as assigned.
Perform other duties as assigned.
QUALIFICATIONS
Associate’s Degree in Business, Communications or related.
Three (3) years of customer service or related administrative experience.
Additional education / experience may be considered as a substitute for the minimum qualifications required :
High school Diploma or GED and five (5) years of related experience. OR
Bachelor’s Degree in Business, Communications or related and one (1) year of related experience.
Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), and in Windows environment.
Excellent written, verbal, and interpersonal communication skills to be able to communicate effectively in a positive, courteous, professional manner with different population of customers in person, telephone, or e-mail.
Self-motivated, self-directed, and has excellent attention to detail.
Ability to work on Saturdays as needed for commencement and University programs.
PREFERRED QUALIFICATIONS
Bachelor’s Degree in Communication or related field.
Experience in admissions and records in higher education.
Working knowledge of Banner.
SALARY $17.83 Hourly ($37,086.40 Annually Approx.)
BENEFITS (rules, policies, eligibility apply)
From our generous benefits package () and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.
Insurance ()
Medical
0 - $30 per month for Employee Only coverage after university contribution ($920 value).
Up to 83% of premium covered by the university :
Employee and Spouse
Employee and Children
Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
On-campus wellness opportunities ()
Work Life Solutions :
- Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Tuition Benefits : ()
Public Loan Forgiveness
Book scholarships
100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Retirement ()
Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account / Deferred Compensation Plan
Time Off : ()
8 hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and / or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity / Affirmative Action / Veterans / Disability Employer.
Salary : $37,086
