What are the responsibilities and job description for the Customer Service Representative position at Texas Aero?
Overview:
Texas Aero is a Fixed Base Operator (F.B.O.) at the Waco Regional Airport. An FBO is best described as a general aviation terminal, ensuring that all customers and ground services for military, medical, corporate, and private aircraft are all taken care of with the highest level of customer service.
Responsibilities:
-Customer service for pilots to passengers, assisting with luggage, vehicles, and a variety of unique customer needs
-Serve as concierge to Waco by ordering hotel rooms, rental cars, catering meals, etc. for passengers and crew on-board aircraft
-Answering phone calls, emails, and radio calls; receiving customer requests and reiterating to service team and vendors
-Creating and processing customer invoices for fuel, catering, supplemental services, etc.
-Maintaining FBO presentation by tidying facilities and ensuring personal appearance is professional and orderly
-Reliable and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
-Understanding that Texas Aero operated 365 days a year and holiday/weekend work may be necessary
Requirements:
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or sales is preferred
- Excellent problem-solving skills
- Ability to work in a team environment
- Comfortable with outbound calling activities
Benefits:
-Paid-time-off based on full-time/part-time status
-Voluntary bonus pay during Baylor athletic season
References:
www.texasaero.com
https://privatejetcardcomparisons.com/what-is-an-fbo-explaining-fixed-base-operators/
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Evening shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Waco, TX 76708 (Required)
Ability to Relocate:
- Waco, TX 76708: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15