OAG - Crime Victim Services | Administrative Assistant II | 25-0154

General Description

The Crime Victims Services Division of the Office of the Attorney General (OAG), is seeking an Administrative Assistant to provide administrative support for medical reviewers and case managers for the Awards Section by disseminating information, maintaining filing system, and supervision and training of interns and temporary employees.

This position may be eligible for telework up to three days per week once trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Flexible work arrangements, to include flexible work schedules and/or telework, may be considered relative to business need after training.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Essential Position Functions

• Processes correspondence, including mail-merge form letters, memos, electronic data and personalized letters; analyzes data used for letters in Excel spreadsheets; generates reports; generates electronic data reports
• Responds to written or phone requests from providers, victims, and claimants; disseminates information on the crime victim program to crime victims and medical providers; gathers, analyzes, and cross references information to obtain correct addresses for providers, victims, and claimants; performs Medicaid checks for section to establish collateral resources
• Gather, analyze, and cross reference information to obtain correct addresses for providers, victims, and claimants
• Obtains supply information and places order for supplies for section, may train temporary employees; coordinates monthly meetings for section on a rotating basis; develops and maintains record keeping system for case files
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity
  
  

Qualifications

MINIMUM QUALIFICATIONS

• Education: Graduation from high school or equivalent
• Experience: Two years of full-time experience working in the following (or closely related) fields: administrative support, customer service, clerical, general office experience; may substitute sixty hours from an accredited college or university
• Knowledge of general office practices
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to type 35 wpm (Typing test required at time of interview)
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to work 8 a.m. – 5 p.m. Monday through Friday
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%
  
  

Preferred Qualifications

• Associate or bachelor’s degree from an accredited college or university in a social service or business-related discipline
• One-year full-time customer service experience
• Experience using document imaging system
• Experience using complex data in Excel and WordPerfect software applications
• Other Language: Ability to proficiently read, write, and speak Spanish
  
  

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER