What are the responsibilities and job description for the OAG (Internal) Child Support | Office Supervisor (Program Supervisor III) | 25-0212 | OAG Employees Only position at Texas Attorney General?
INTERNAL - OAG EMPLOYEES ONLY
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.
The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families.
Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring
Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers
Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities
Monitors field office performance and takes corrective actions to achieve assigned goals and objectives
Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service
Assesses the validity of complaints against the IV-D program with impartiality
Reviews and maintains productions reports
Performs related work as assigned
Maintains Relevant Knowledge Necessary To Perform Essential Job Functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory
Experience: Four (4) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory
Knowledge of child support policies, procedures and practices, management principles and practices
Skill in using a computer for work processing, spreadsheet and other software
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Preferred Qualifications
Education: graduation from an accredited four-year college or university
Experience: Child Support Program and management
Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.
The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families.
Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring
Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers
Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities
Monitors field office performance and takes corrective actions to achieve assigned goals and objectives
Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service
Assesses the validity of complaints against the IV-D program with impartiality
Reviews and maintains productions reports
Performs related work as assigned
Maintains Relevant Knowledge Necessary To Perform Essential Job Functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory
Experience: Four (4) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory
Knowledge of child support policies, procedures and practices, management principles and practices
Skill in using a computer for work processing, spreadsheet and other software
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Preferred Qualifications
Education: graduation from an accredited four-year college or university
Experience: Child Support Program and management
Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
