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Customer Service Manager - Rock Valley College Campus Store

Texas Book Company
Rockford, IL Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/10/2025

Description

Retail Customer Service Manager

BibliU Campus is the Southwest's leading provider of textbooks and management services to college bookstores. Throughout its rich history, the company has emphasized customer satisfaction, long term relationships, and a commitment to excellence. We are currently seeking a high-energy team player to customer service manager at the Rock Valley College Campus Bookstore, 3301 N Mulford Road, Rockford, IL 61114.

RESPONSIBILITIES : The Customer Service Store Manager is assigned duties including cash register operation, performing general office accounting duties, assisting with the stocking of merchandise.

SPECIFIC DUTIES : I. Accounting

  • Prepare daily sales audit, complete the deposits and forward documentation to Accounting.
  • Maintain all aspects of Accounts Receivables for the store.
  • Assist in the process of Accounts Payables paperwork. .
  • Manage Bad Check process and records.
  • Prepare end of the month reports.

II. Supervisory

  • Assist manager in interviewing and hiring temporary staff.
  • Supervise and train cashiers and clerks.
  • Open and close store as scheduled.
  • III. Cashier Functions :

  • Monitor cashiers close out and end of shift.
  • Monitor performance of cashiers at buyback / refund register insuring policy and procedures are being followed.
  • Understand and adhere to check cashing policies.
  • Assist the cashiering when necessary.
  • IV. Special Duties

  • Assist with developing and implementing merchandising ideas for the store.
  • Be familiar with campus activities calendar.
  • Assist in the development and production of local store signage.
  • Assist store manager in planning special events and sales.
  • Any other duties as assigned
  • Requirements

    Excellent team building skills

    Demonstrated administrative skills

    Strong organizational skills with attention to detail

    Excellent verbal and written communication skills

    Excellent use of Microsoft Office Software

    Please include salary history, and / or salary requirements to be considered. Salary is based on proven work history. We offer an attractive benefits package, including health insurance, 401 (k) savings with company match, vacation.

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