Patient Access Representative

General Job Description

Under general supervision from the radiation services director and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, scanning, faxing, calculation, collection and reconciliation of copayments/co-insurance and scheduling of consultations, follow-ups, and lab appointments. Individual will practice exceptional customer service and answer incoming telephone calls. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests.

Essential job Responsibilities:

· Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s).

· Enters patient demographics and secures and scans copy of insurance card(s) and driver’s license. Provides assistance and direction to patients as needed with the completion of necessary forms.

· Secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, payment receipts (when applicable), etc.

· Scans and indexes patient documents.

· Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow.

· Schedules appointments for consultations, follow ups (for TCS and for UPNT), CT SIMs, weekly on treat visits, and labs, as directed by the provider and relays corresponding instructions to the patient.

· Maintains physician schedule in Cerner and ARIA.

· Collects copays, copayments and balances due as required.

· Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, or redirection of calls as needed.

· Facilitates patient flow and communicates delays with patients and clinical staff.

· Requests records as required for new patient consultations.

· Assists with gathering records for Center of Excellence

· Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

· Appropriately and courteously screens solicitors for relevance to organization needs.

· Responsible for keeping the reception and patient waiting areas clean and organized.

· Monitors medical office supplies and inventory needs and oversees and maintains office equipment.

· Assists with training activities as needed.

· Maintains accuracy and productivity levels as established by department standards.

· Performs, organizes and streamlines operational tasks to reduce the potential for errors.

· Maintains patient safety and confidentiality at all times.

· All other duties as assigned by Practice Administrator or department supervisor.

WORK EXPERIENCE

· Minimum 1-3 years of relevant medical office experience preferred.

Skills

· Standard operation of office equipment including computers, fax machines, copiers, printers, telephones, etc…

· Ability to work in a fast-paced environment and provide exceptional customer service and phone etiquette.

· Ability to maintain effective and organized systems to ensure timely patient flow.

· Computer proficiency and prior experience with Electronic Medical Records preferred.

PHYSICAL REQUIREMENTS

· Computer entry requiring dexterity.

· Adequate physical ability including bending and lifting up to 50 pounds and sufficient manual dexterity to perform the requisite healthcare services.

Education

· High school diploma or GED; some college preferred.

Job Type: Full-time

All offers of employment at UPNT are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Oncology
• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Location:

• Fort Worth, TX 76132 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Fort Worth, TX 76132 (Preferred)

Work Location: In person

Salary : $16