What are the responsibilities and job description for the IT Help Desk Support position at TEXAS CHAMPION BANK?
We are seeking an IT Support/Help Desk to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Assisting users with printer, file access, logon and other issues
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or remotely
- Track customer issues and resolutions using ticketing system
Qualifications:
- Active Directory Users and Computers familiarity
- Basic network functionality/troubleshooting
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Education Requirements:
- Associate’s or Bachelor’s degree in a related field is required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
