What are the responsibilities and job description for the Ambulatory Services Rep II position at Texas Children's Health System?
Job Description
We're hunting for an Ambulatory Services Rep II- FLOAT, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Think you've got what it takes?
Skills & Requirements
- Required H.S. Diploma or GED
- Required 2 years' experience in customer service OR 2 years clerical, medical office, or business experience in a healthcare environment.
- Urgent Care/Float experience preferred
- Required to work in multiple locations in and around Austin Area.
Job Duties & Responsibilities
- Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
- Insurance Authorization/Collecting Cash and Deposits for TCH
- Coordination of schedules.
- Charge Entry, Billing and Reconciliation.
- Customer Service / Communication.
- Flowmaster and Room Management.
Job Info
Job Identification: 415766
Job Category: Administrative Support
Posting Date: 2025-03-05T20:43:27 00:00
Degree Level: High School Graduate
Job Schedule: Full time
Job Shift: Day
Locations: 9835 N Lake Creek Parkway Austin TX 78717 US
