Branch Manager Teller - Foreign Currency Exchange

Overview

We are seeking a skilled and outgoing individuals to join our dynamic team. As a Foreign Currency Exchange Manager / Teller, you will be responsible for providing excellent customer service while executing and managing currency exchange sales. The ideal candidate must have Managerial Experience. Banking Experience is a plus but not required.

Location - Memorial City Mall

Key Responsibilities

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently in compliance with company policies and procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short or over) and provide detailed explanation or resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify and report suspicious activities, ensuring compliance with company policies and procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.

Supervise Daily Operations:

• Oversee all branch activities, including teller operations, scheduling, safety, open and close procedures, and financial transactions.
• Teller Oversight including the processing of transactions to ensure accuracy, timeliness, and adherence to established procedures.
• Manage cash, including the handling of cash transactions, debit card sales, till balances and reconciliations, inventory, orders and shipments
• Tills balanced prior to the end of the shift
• Safe locking and Alarm set
• Incoming and Outgoings completed prior to the close of day.
• Morning and continuous verification of pending orders.

Reporting:

• Timely and accurate reporting including:
• Daily Scorecards, Weekly 3k , 5k , OFAC, CTRs
• Monthly Operational report assistance Branch Audit and Supply List

Leadership & Management:

• Foster a positive and productive work environment.
• Conduct training for staff to enhance their skills, knowledge, & performance.
• Address operational challenges and staff concerns promptly and effectively
• Ensure that branch policies and procedures are implemented and followed by all staff members.
• Ensure all employees are in attendance according to their schedules, on time, following company guidelines and presentable while documenting instances of exceptional work, individual concerns, or disciplinary action.

Customer Relationship Management

• Strive for excellence in customer satisfaction by answering questions, reducing wait times, and fostering a consistent and positive experience.
• Address and resolve complex customer service issues, ensuring high levels of customer satisfaction.

Key Competencies:

• Critical Thinking and Problem Solving
• Ability to lead, motivate, and manage a team effectively
• Strong verbal and written communication abilities.
• Aptitude for identifying issues and implementing effective solutions.
• Ability to make informed decisions quickly and confidently
• Strong focus on customer satisfaction and relationship management..
• Skilled in optimizing branch operations & ensuring compliance with policies.
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Cash handling
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills.
• Data entry and reconciliation tasks.
• Proficiency in financial software and systems, including cash handling
• Ability to maintain accurate records and adhere to strict accounting and financial regulations.

This role does not require specific experience in foreign currency exchange.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Houston, TX 77024 (Required)

Ability to Relocate:

• Houston, TX 77024: Relocate before starting work (Required)

Work Location: In person

Salary : $18