What are the responsibilities and job description for the TxDMV - Administrative Assistant III position at TEXAS DEPARTMENT OF MOTOR VEHICLES?
This position is eligible for some telecommuting to be determined based on operational needs and subject to approval (subject to change).
To apply for this position, complete an on-line application through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
SUBMISSION OF APPLICATION
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority
GENERAL DESCRIPTION
Performs moderately complex administrative office support for the Texas Department of Motor Vehicles, Enforcement Division. Work involves disseminating information, maintaining filing systems, and performing internal administrative support work. May work with confidential correspondence and communications. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
- Provides administrative support in the Enforcement Division and maintains a close and highly responsive relationship to the day-to-day activities of supervisors and staff.
- Provides customer assistance answering phone calls, routing incoming calls, taking messages, and answering limited case status or system process related questions.
- Inputs data and generates system letters and documents to complete first level steps in preparation for Investigation or Litigation.
- Edits correspondence for proper format, spelling, grammar, punctuation, content, and clarity.
- Receives, sorts, opens, evaluates content, logs and distributes incoming mail, email and digital faxes as required may drive to deliver/pick up confidential or time sensitive correspondence.
- Enters and retrieves data into the case processing system to create or update case records and documents including recording payments submitted by phone.
- Trains and assists others with the use of the case processing database to create research and update work items.
- Attends work regularly in compliance with agreed-upon work schedule.
- This position must be able to report to TxDMV Austin headquarters as required.
- May travel 5% of the time. May include overnight travel. Travels by plane and/or car.
- May require working extended hours and some evenings and weekends, as needed.
- Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of office practices and administrative procedures.
- Skill in the use of standard office equipment and software.
- Ability to implement administrative procedure; to interpret rules, regulations, policies, and procedures; to communicate effectively; and to provide guidance to others.
MINIMUM REQUIREMENTS
EDUCATION AND EXPERIENCE
- Graduation from high school or equivalent.
- Two (2) years of responsible clerical, secretarial, or administrative support and expertise in Word, Adobe and Excel Software.
ADDITIONAL INFORMATION
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
QUALIFIED EMPLOYER
In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:
- Proof of education and experience listed on the application.
- Eligibility to work in the United States.
- Satisfactory results from a pre-employment criminal history background check and driver’s record check.
- Compliance with Selective Service registration for males ages 18-25.
VETERANS
If selected for the position the following must be provided for proof of veterans’ preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance on 512-465-4043.
