What are the responsibilities and job description for the DPS - DLD - License Specialist II, CSC - 0171 position at TEXAS DEPARTMENT OF PUBLIC SAFETY?
Weekend work may be required, on occasion.
This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.
License Permit Specialists will be required to wear a body-worn camera during all work hours.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
GENERAL DESCRIPTION: Performs moderately complex (journey-level) licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Works under general supervision, with limited latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met. https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
ESSENTIAL DUTIES / RESPONSIBILITIES
1. Respond to customer inquiries relating to customer accounts in accordance with specific guidelines and procedures.
2. Perform data entry into databases, process letters to customers, and conduct other customer services through the Contact Center, e-mail or switchboard.
3. Communicate and interact with internal and external customers regarding content and utilization of various laws.
4. Greet and respond to customer inquiries for information, locations and services. Research and provide required information regarding any actions, forms or fees for Customers to obtain/renew licenses or for purchases of various official documents and Department publications.
5. Review, interpret and provide instructions on forms completion and accuracy.
6. Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answers questions and explains licensing and permit codes; and supplies information regarding license and permit processing, policies, and procedures.
7. Maintain records associated with license and permit applications, fee payments, and violations, and completes necessary forms to approve or deny license and permit applications. Assist in preparing notices, correspondence, memos, and reports related to license and permit activities and compliance.
8. May assist in developing programmatic and administrative procedures for the review of license and permit applications
9. Perform, transfer or route telephone calls within Headquarters complex and conduct telephone conference calls.
10. Ability to communicate and resolve problems when so requested by the individual or legal representative.
11. Review, evaluate and analyze documents retrieved from electronic files to determine compliance with license rules and regulations. Assist in maintaining program data related to licensed or permitted activities.
12. Identify and communicate deficiencies that prevent compliance with one or more laws that affect a person’s privileges in the State of Texas.
13. Apply established procedures to verify identification of requestor and apply security procedures applicable to the types of information requested prior to its release.
14. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.
15. Perform other duties as assigned.
GENERAL QUALIFICATIONS and REQUIREMENTS
Education – Graduation from a standard senior high school or equivalent.
Experience – Minimum of one (1) year customer service experience, clerical, and/or administrative support work.
Licensure and/or Certification – Valid Texas driver license or identification (ID card) required. If hired with a valid out of state DL or ID, a Texas DL or ID must be obtained within ninety (90) days of moving to Texas.
Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.
Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner. Knowledge of office practices; of administrative and technical procedures; and of applicable policies, administrative codes, and statutes.
Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Technology (computers/hardware/software/operating systems) – Skill in the use of standard office equipment, computers, and computer software. Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Language - Must be able to speak, read and write English. Ability to also speak, read, and write Spanish would be ideal. Applicants asserting their ability to speak, read, and write Spanish will be tested for proficiency.
Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Travel and/or Schedule - This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm. Weekend work may be required.
PHYSICAL and/or ENVIRONMENTAL DEMANDS
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environment: Office, Outdoors, Vehicle;
- Ambulatory skills, e.g. stand, walk, sit for long periods of time, balance, stoop, kneel, crouch
- Hand-eye coordination and arm/hand/finger dexterity;
- Ability to speak, hear, and exercise visual acuity;
- Ability to transfer weights of fifteen (15) pounds anticipated for this position;
- May be required to work beyond normal working hours to accommodate customers during times of crisis, including natural or man-made disasters;
- Ability to maintain flexibility in scheduling;
- Driving requirements: Occasional (5%)
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.
DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualification and is subject to salary administration and budgetary restrictions.
Applicants will be required to sign a HR-99A release form as they will be asked to demonstrate their lifting abilities at the time of interview.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
