DPS - IT - Network Services Manager - 1606

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Perform highly advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Overseeing the design, setup, and maintenance of the Texas Law Enforcement Telecommunication System (TLETS) and DPS network, ensuring security, reliability, and scalability. Manage telephony systems, including contact centers, and ensure accurate billing for data and voice circuits. Lead network inventory and budgeting, ensuring equipment tracking and support agreements are up to date. Additionally, ensure compliance with regulations, supervise staff, and collaborate with stakeholders and vendors to meet project goals. Supervises the work of others. Work under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

ESSENTIAL DUTIES:

1. Plan, organize, schedule, coordinate and control the work supporting large-scale enterprise level information systems. Review and evaluate the status of projects and work.

2. Monitor and evaluate staff performance to assure compliance with departmental policies, standards, documentation requirements and established objectives.

3. Plan and implement action programs to attain required objectives within the limits of allocated resources and distributes and coordinates staff assignments to accomplish the projects and tasks.

4. Evaluate knowledge base and skill level of section staff and establishes appropriate training curriculum and monitors progress.

5. Oversee the establishment of goals and objectives consistent with department needs and allocated resources.

6. Participate in the development of long-term staffing plans in conjunction with their management staff.

7. Direct the collection and compilation of data for management reports, budget preparation and grant requests and controls section expenditures according to allocated budgets and grants.

8. Participate in the development of vendor contracts in support of Information Technology (IT) implementations. Also participates in the development of project business cases, including scope development and high-level work estimates.

9. Participate in the selection of candidates for employment as a member or chair of selection interview boards.

10. Communicate directly with various divisions and services within the department, with other agencies of the state and of subdivisions throughout the state to coordinate activities of section personnel.

11. Analyze and evaluate the impact of new statutes and regulations on Agency network capabilities, coordinating with Department managers to identify and develop cost models for new technology.

12. Serve on various committees within the department, with other agencies and with national groups to integrate Information Technology (IT) activities with other systems as needed to gain maximum value from combined systems.

13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

14. Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education – Graduation from an accredited four-year college or university with a Bachelor’s Degree in Information Technology, Information Management, Computer Science, or a related field is required.

Experience –

Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
Experienced with implementation and support of 24x7x365 network, voice, and video environment.
Minimum of five (5) years’ experience managing a networking team in a highly complex environment.

Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification – Information Technology (IT) Certifications are a plus. Must possess a valid driver license from state of residence.

Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Supervisory/Managerial/Leadership skills – Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.

• Skill in the application of administrative principles, rules, regulations and personnel management practices.
• Skill in the motivation of employees and in the application of leadership principles.
• Ability to select, develop, organize and effectively manage the efforts of technical teams to attain established objectives within the constraints of limited resources, changing technology laws rules and regulations.
• Ability to plan and implement ongoing and special projects and to effectively direct their progress to assure provision of maximum efficiency and effectiveness to the Department and other using agencies within the limits of allocated resources.

Technology – Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.

• Extensive knowledge of information system principles design and operations that support a highly complex geographically dispersed computing environment.
• Working knowledge of large-scale enterprise level information system concepts capabilities, and limitations.
• Working knowledge of business analysis and/or system analysis and design, project management methods and practices.
• Working knowledge of modern principles of management and effective practices and methods of decision making and problem solving in a complex environment.
• Considerable knowledge of business practices, budget preparation, management and mathematics.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS’ core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Schedule and/or Travel – Availability for after-hours, weekends, holidays, and emergencies work is required as needed. Travel statewide as needed.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment: Office/Indoors;
• Ambulatory skills, e.g. stand, walk, sit, reach, climb, balance, kneel, crouch;
• Hand-eye coordination and arm/hand/finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of up to twenty-five (25) pounds anticipated for this position;
• Driving requirements: Occasional (up to five [5%]).

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.