What are the responsibilities and job description for the Follow-up Coordinator position at Texas Department of State Health Services?
Date: Mar 27, 2025
Location:
AUSTIN, TX
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.
Employee Benefits
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.
Review our Top 10 Tips for Success when Applying to State of Texas Jobs.
Functional Title: Follow-up Coordinator
Job Title: Publ Hlth and Prevent Spcl III
Agency: Dept of State Health Services
Department: Blood Lead Epi & Surveillance
Posting Number: 4399
Closing Date: 04/10/2025
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-18
Salary Range: $3,793.41 - $4,857.33
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1100 W 49TH ST (DHT)
Other Locations: Austin
MOS Codes
230X,43EX,43HX,4B0X1,4E0X1,60C,68S,68Z,HM,HS,MED,NAP11,SEI12
Brief Job Description
Under the supervision of the Case Coordination Supervisor in the Blood Lead Surveillance Branch (BLSB), this position performs highly complex (senior-level) public health work and serves as a Follow-up Coordinator responsible for provider and parent notifications for children with elevated blood lead levels. Work involves the coordination and planning, and monitoring of the Childhood Lead Poisoning Prevention Program (CLPPP) follow-up activities of children with elevated blood lead levels, within operational parameters. Provides consultation and education to providers, and to the public about issues related to the follow-up of children with lead poisoning. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions
EJF 1: Coordinates, plans, and monitors case coordination activities for children statewide who have blood lead levels at or above the reference value; and in coordination with the Case Coordination Supervisor, develops goals and objectives for the Childhood Lead Poisoning Prevention Program (CLPPP). Case coordination activities include but is not limited to the following: Processing notifications to healthcare providers and parents statewide on blood lead results and providing health education on lead poisoning prevention and sending notifications timely and correctly; Providing consultation and communication with healthcare providers statewide via phone, letter, fax, and e-mail on a daily/weekly basis about the follow up and care of children with elevated blood lead levels, including immediate contact with providers for children with critical blood lead levels; Documenting all actions in the appropriate notification system, including the status of child, communication activities, and other actions as appropriate while maintaining confidentiality of protected health information; and Providing oversight and operation of the notification system and evaluating the notification system need for changes, additional specifications, and updates. (45%)
EJF 2: Analyzes data for planning and coordinating the Childhood Lead Poisoning Prevention Program (CLPPP) case coordination activities. Communicates extensively with Case Coordination team members on a daily/weekly basis to assist with issues related to the follow-up of children with elevated blood lead levels and related situations. Makes recommendations and referrals as indicated by child’s status. Evaluates need for follow up activities for children with blood lead levels at or above the reference value. Monitors and identifies data discrepancies and makes suggestions for improvement. Evaluates system need for changes, additional specifications, and updates. (25%)
EJF 3: Assists in collecting, organizing, analyzing, and preparing materials in response to public health information requests. Receives public inquiries regarding blood lead and addresses them appropriately. Reviews incoming electronic and/or hard copy blood lead data reports, uses critical thinking skills and process documents to determine what action is needed, and distributes the information. Develops and implements updates in documentation and distributes as appropriate (15%).
EJF 4: Evaluates the effectiveness of training and education for Childhood Lead Poisoning Prevention education programs. Participates in development, documentation and review of policies and procedures based on data and program evaluation. Provides technical assistance and obtains missing information for blood lead data. Provides active outreach to obtain necessary information and trains healthcare providers on proper reporting and reporting laws related to blood lead data and on the education of childhood lead poisoning prevention. (10%)
EJF 5: Performs related work as assigned. “Other duties as assigned include but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participations may require an alternate shift pattern assignment and/or location”. (5%)
Knowledge, Skills And Abilities (KSAs)
Knowledge of department policy and procedures
Knowledge and understanding of disease surveillance and public health problems
Skill in computer applications including databases, Excel, Powerpoint, Word and Adobe
Skill in planning and implementing actions
Skill in planning, organizing, developing, implementing and managing multiple projects/activities
Ability to work with confidential data
Ability to effectively communicate orally and in writing, to include formal reports
Ability to gather, correlate, and analyze data
Ability to work independently and as part of a team
Ability to devise solutions to problems
Ability to set priorities, organize time, meet deadlines, and work independently within set guidelines
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
N/A
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.
Salary Information, Pre-employment Checks, And Work Eligibility
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Location:
AUSTIN, TX
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.
Employee Benefits
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.
Review our Top 10 Tips for Success when Applying to State of Texas Jobs.
Functional Title: Follow-up Coordinator
Job Title: Publ Hlth and Prevent Spcl III
Agency: Dept of State Health Services
Department: Blood Lead Epi & Surveillance
Posting Number: 4399
Closing Date: 04/10/2025
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-18
Salary Range: $3,793.41 - $4,857.33
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1100 W 49TH ST (DHT)
Other Locations: Austin
MOS Codes
230X,43EX,43HX,4B0X1,4E0X1,60C,68S,68Z,HM,HS,MED,NAP11,SEI12
Brief Job Description
Under the supervision of the Case Coordination Supervisor in the Blood Lead Surveillance Branch (BLSB), this position performs highly complex (senior-level) public health work and serves as a Follow-up Coordinator responsible for provider and parent notifications for children with elevated blood lead levels. Work involves the coordination and planning, and monitoring of the Childhood Lead Poisoning Prevention Program (CLPPP) follow-up activities of children with elevated blood lead levels, within operational parameters. Provides consultation and education to providers, and to the public about issues related to the follow-up of children with lead poisoning. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions
EJF 1: Coordinates, plans, and monitors case coordination activities for children statewide who have blood lead levels at or above the reference value; and in coordination with the Case Coordination Supervisor, develops goals and objectives for the Childhood Lead Poisoning Prevention Program (CLPPP). Case coordination activities include but is not limited to the following: Processing notifications to healthcare providers and parents statewide on blood lead results and providing health education on lead poisoning prevention and sending notifications timely and correctly; Providing consultation and communication with healthcare providers statewide via phone, letter, fax, and e-mail on a daily/weekly basis about the follow up and care of children with elevated blood lead levels, including immediate contact with providers for children with critical blood lead levels; Documenting all actions in the appropriate notification system, including the status of child, communication activities, and other actions as appropriate while maintaining confidentiality of protected health information; and Providing oversight and operation of the notification system and evaluating the notification system need for changes, additional specifications, and updates. (45%)
EJF 2: Analyzes data for planning and coordinating the Childhood Lead Poisoning Prevention Program (CLPPP) case coordination activities. Communicates extensively with Case Coordination team members on a daily/weekly basis to assist with issues related to the follow-up of children with elevated blood lead levels and related situations. Makes recommendations and referrals as indicated by child’s status. Evaluates need for follow up activities for children with blood lead levels at or above the reference value. Monitors and identifies data discrepancies and makes suggestions for improvement. Evaluates system need for changes, additional specifications, and updates. (25%)
EJF 3: Assists in collecting, organizing, analyzing, and preparing materials in response to public health information requests. Receives public inquiries regarding blood lead and addresses them appropriately. Reviews incoming electronic and/or hard copy blood lead data reports, uses critical thinking skills and process documents to determine what action is needed, and distributes the information. Develops and implements updates in documentation and distributes as appropriate (15%).
EJF 4: Evaluates the effectiveness of training and education for Childhood Lead Poisoning Prevention education programs. Participates in development, documentation and review of policies and procedures based on data and program evaluation. Provides technical assistance and obtains missing information for blood lead data. Provides active outreach to obtain necessary information and trains healthcare providers on proper reporting and reporting laws related to blood lead data and on the education of childhood lead poisoning prevention. (10%)
EJF 5: Performs related work as assigned. “Other duties as assigned include but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participations may require an alternate shift pattern assignment and/or location”. (5%)
Knowledge, Skills And Abilities (KSAs)
Knowledge of department policy and procedures
Knowledge and understanding of disease surveillance and public health problems
Skill in computer applications including databases, Excel, Powerpoint, Word and Adobe
Skill in planning and implementing actions
Skill in planning, organizing, developing, implementing and managing multiple projects/activities
Ability to work with confidential data
Ability to effectively communicate orally and in writing, to include formal reports
Ability to gather, correlate, and analyze data
Ability to work independently and as part of a team
Ability to devise solutions to problems
Ability to set priorities, organize time, meet deadlines, and work independently within set guidelines
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
- Experience in disease surveillance and/or public health.
- Experience working with confidential data.
- Graduation from an accredited four-year college or university with major course work in public health, environmental sciences, or a related field.
- Four years of experience may be substituted for education.
N/A
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.
Salary Information, Pre-employment Checks, And Work Eligibility
- The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
- Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
- DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Salary : $3,793 - $4,857
