What are the responsibilities and job description for the Phone Operator & Data Entry Coordinator position at TEXAS DIABETES & ENDOCRINOLOGY PA?
Job Details
Description
Texas Diabetes & Endocrinology, P.A. (TD&E) has grown over the years to meet the Endocrinology needs of the Austin community. Our mission is to strive to provide expert care in Diabetes, Thyroid problems, Osteoporosis, Weight management and hormonal conditions by providing thorough evaluations and innovative, personalized solutions focused on our patients success. Our employees are the strength that keeps us moving forward.
Our Front Office Department is looking for a Medical Front Desk/Phone Operator at our Central Austin location!
Purpose: Medical Front Desk/Phone Operator is responsible for placing, receiving, and transferring high volume, multi-line customer phone calls. Routine clerical work includes data entry, proofreading, and documenting customer calls. This position will also evaluate inquiries and provide the customer with general information as needed. The Medical Front Desk/Phone Operator is cross-trained in Check-In and Check-Out duties and serves as back-up to Check-In and Check-Out staff.
Essential Functions:
- Follows all established Medical Front Desk/Phone Operator policies and procedures
- Answers calls on high-volume, multi-line phone system; transfers to appropriate personnel and/or department. Assists patients with scheduling appointments.
- Verifies patient demographics, insurance information, and online pre-registration forms via Patient Intake Software – “Phreesia”; makes changes in the patient chart as needed.
- Populates and imports patient data into Electronic Medical Record (EMR).
- Routinely checks office voice mail and returns phone calls when necessary.
- Scans patient forms and medical data into EMR
- Schedules patients for appointments including but not limited to RVs, injections, injection training, biopsies, ultrasound exams, FibroScans, and CGMS insertions
- Makes changes in the patient file to reflect new information such as symptoms and diagnosis. Initiates medical records requests as needed.
- When performing Check-In and/or Check-Out duties, follows all established Check-In and Check-Out policies and procedures
Additional Non-Essential Functions:
- Assists with scheduling patients on the “work-in-list”
- Faxes Release of Information (ROIs) for medical records as requested by providers and/or patients
- Provides samples to patients as coordinated by Triage staff
- Maintains a clean office area and workstation
- Assists with other duties as assigned
Qualifications
Education & Experience Requirements:
Preferred:
- At least 2 years of prior experience in a front office or similar role in a medical office environment.
- Spanish-speaking abilities. Billing experience preferred.
AAP/EEO Statement
Texas Diabetes & Endocrinology, P.A. (TDE) provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. TDE complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
