What are the responsibilities and job description for the Patient Access - Referral Specialist position at Texas ENT Specialists?
Job Summary/Objective:
The Referral Coordinator assist patients by coordinating referral appointments and working with insurance companies and care providers to share essential patient information.
Essential Job Functions
- Coordinates referral appointments, sends reminders, and provide patients with information about referral appointments.
- Provides patients with referrals to other care providers, manages incoming patient referrals, or both.
- Maintains and updates Patient Records in accordance with laws and regulations, which include information from other care providers, detailed information on procedures and tests conducted within the office, and records of patient ailments and treatments.
- Works closely with patients and insurance providers to gather and verify insurance information before appointments
- Maintains patient electronic records.
- Manages schedules.
- Answers phone calls and emails
Supervisory Responsibility
This role has no supervisory duties assigned.
Work Environment and Physical Demands
This job operates in a professional office setting. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
Travel
No travel is expected for this position, however due to department needs this can vary.
Required Education and Experience
- High School graduate or equivalent.
- Customer service experience
- Two to three of related experience preferred.
Additional Eligibility Qualifications
None.
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at will be based on qualifications and job related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
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