Peer Mentor Coordinator

Position Summary

The Peer Mentor Coordinator is responsible for implementing the Peer Mentor Program, development, and assessment of Case Managers. The Peer Mentor Coordinator works closely with Case Management leadership to identify those in need of mentorship and pair them with a mentor accordingly. The Peer Mentor Coordinator models and supports reflective practices and collaborative culture. 

Responsibilities

Collaboration  

• Develops the Individualized Training Plan (ITP) for new case managers. 
• Responsible for mentor’s ongoing development, including teaching and modeling professionalism, policy/procedures, and best practice. 
• Observes new case manager and mentor in the field on at least one case. 
• Works collaboratively with the training team members and other departments within the organization. 

Communication 

• Maintains weekly contact with the mentor to review progress of new case manager’s development.  
• Maintains weekly formalized check-ins with case manager and mentor: 
• Utilize ITP to ensure tasks are completed timely and thoroughly. 
• Addresses discrepancies or concerns regarding required competencies. 
• Documents weekly meetings and shares information with case manager, mentor, supervisor, and Director of Training. 
• Reports absences, performance issues, and/or behavior concerns to the appropriate personnel. 
• Provides Case Management Supervisor and Case Management Director with a copy of the ITP weekly and updates on mentor/case manager relationship during monthly conferences. 

Computer Literacy 

• Responsible for content management in the Learning Management System (LMS) which includes uploading, organizing, and maintaining Guided Observations, reviewing knowledge assessments, and tracking progress. 
• Provide guidance and training to employees on how to navigate and use the LMS effectively. 
• Provide basic technical support to users experiencing issues with the LMS, escalating complex problems as needed. 

Complexity and Judgement 

• Manage multiple training initiatives, deadlines, and employee needs while maintaining a high level of accuracy and quality. 
• Assist with assessing and improving workflows, user experiences, and training efficiency to enhance learning outcomes. 

Creativity and Foresight  

• Recruits staff for the mentor program based on knowledge of the employee’s abilities and tenure. 

Equity 

• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. 

Finance 

• Reports expenses and provides supporting documentation.  
• Adheres to deadlines for expense reports.   

Leadership 

•  Identifies areas for performance improvement and provides coaching for success.  

Support Focus 

• Ensures new case managers receive training and assistance to develop competencies including conducting training orientation for new case managers. 
• Facilitates courses in the CPD training program as needed. 
• Facilitates courses for mentor orientation, training, and development. 
• Assists with identifying and implementing ongoing professional development opportunities and continuing education for case managers  
• Works outside normal hours when necessary. 
• Arranges opportunities for open dialogue and observation with other stages of service. 
• Participates in scan calls/meetings regarding new case managers progress or lack thereof. 
• Checks documentation to ensure the following: 
• Tasks in the ITP, competency plan, and evaluation are complete.  
• All required signatures and dates are represented.   
• The training transcript is attached to the competency plan and evaluation. 
• All incomplete tasks are documented on the ITP, competency plan, and evaluation prior to the end of Field III. 

Professionalism 

• Complies and adheres to the professional and ethical standards of conduct established by the organization.   

Risk Management and Safety 

• Completes online learning and policy acknowledgements by due date.  
• Attends and participates in all required trainings.   

Time Management

• Independently assess and prioritize tasks to manage time.  
• Completes other duties as assigned by supervisor and/or director. 

Qualifications 

Education/Credentials/Licensure:  

• Bachelor's degree from an accredited school required or;   
  • In lieu of a bachelor’s degree, an associate’s degree from an accredited school plus three to five (3-5) years of relevant work experience. 
• Valid driver’s license, safe driving record, and current auto insurance.  
• Has been case assignable for at least 18 months. 

Experience: 

• 3-5 years of relevant experience in case management required. 
• Ability to demonstrate examples of quality documentation. 
• Knowledgeable of DFPS Individual Training Plans (ITPs) and IMPACT. 
• Skilled in oral and written communication. 
• Must be willing to facilitate a learning environment in person and virtually. 
• Able to use Microsoft products, Teams, Zoom, and other virtual tools. 
• Must be willing to travel. 
• Ability to use critical thinking to solve problems, advocate ideas, and present ideas to others. 
• Ability to work well in a team environment, accept directives and feedback. 

Clearances:  

• DPS   
• DFPS  
• FBI  
• CBCU Eligibility Determination  
• Child Abuse Clearances