Staff Support Specialist (Hybrid)

Position Summary

The Staff Support Specialist is responsible for performing assigned clerical duties such as typing, copying, mail handling and filing of personnel and client records to meet all licensing and/or state and local law and code. In this role, the Staff Support Specialist may interact with the general public, community partners, legal parties, and Texas Family Care Network staff. The Staff Support Specialist may also manage information, create reports and assist Case Management Staff and Directors to manage behind the scenes business operation in a manner consistent with the organizations mission. Must maintain confidentiality of information and exercise discretion when providing information.

Essential Roles and Responsibilities

1. To ensure that all information is recorded timely and accurately, the Staff Support Specialist will:
   • Document and upload information into data management systems in accordance with policy.
   • Maintain communication with Case Management Staff and Supervisor.
   • Document in a clear, organized manner that meets the expectations of Texas Family Care Network and all licensing requirements.
2. To proficiently complete all assigned typing and word processing jobs in a timely manner the Staff Support Specialist will:
   • Maintain current computer skills.
   • Develop and maintain tracking systems that provide accessible information listing all needed information including incomplete documentation.
3. To ensure the organization is operating efficiently, generating a professional atmosphere and that all other assigned clerical duties are performed timely and proficiently the Staff Support Specialist:
   • Handles copying tasks as needed.
   • Stays current on Texas Family Care Network policies and procedures while maintaining a proper work environment that meets state and federal regulations.
   • Generates reports as requested by management.
   • Completes any other duties as assigned.
   • Attends work regularly in accordance with agency leave policy.
4. To ensure the Case Managers and Case Manager Supervisors are supported, the Staff Support Specialist:
   • Types correspondence and notifications.
   • Attends meetings and takes meeting notes as requested.
   • Works with units to prepare notifications, schedules and ensure they are sent to appropriate parties.
   • Creates and disperses referrals for services.

 Essential Qualifications

• Education/Credentials/Licensure:
  • High School diploma or GED.
  • Associate degree preferred.
• Experience: At least one year office experience preferred.
• Clearances: State Police, FBI, and Child Abuse Clearances; CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training per state regulation.

Working Conditions

• Physical Demands: This position requires a low to moderate level of physical activity. Sitting for long periods of time.  Employee must meet minimum requirements for Hearing, Speech and Vision.
• Environmental: Office Environment.
• Working Hours: Monday-Friday as assigned or agreed upon by management.