What are the responsibilities and job description for the IT Technician position at Texas First Bank?
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Join a great team workplace! Founded in 1973, Texas First Bank is one of the fastest-growing financial organizations in Southeast Texas. We are a leading independent community bank with 27 banking centers across seven counties. Our most vital asset is our employees and their dedication to helping our communities and customers. We are committed to helping our employees and customers succeed and build up our local communities.
Job Summary
The IT Technician is part of the Banks internal support area and reports directly to the IT Director. The IT Technician is the "go to" person when online banking and office personnel are experiencing computer problems. Installation, maintenance, and repair of hardware and software are the general tasks included in the job description of a computer technician. The IT Technician is the primary Helpdesk point of contact, and must be able to effectively communicate with customers, employees, and other IT professionals.
Responsibilities and Duties: Other duties may be assigned.
- Responsible for handling all incoming IT Support calls, emails, and tickets; triage issues as they arrive and escalate issues if needed.
- Responsible for providing technical assistance and support related to computer systems, hardware, or software.
- Responsible for printer configurations, deployment and maintenance.
- Responsible for new user onboarding. Manage Email access, software access, security groups, etc.
- Responsible for troubleshooting end-user issues
- Responsible for deploying new workstations and laptops.
- Responsible for maintaining all computer images.
- Responsible for maintaining all hardware inventory.
- Provide remote and onsite support for banking center users and associated hardware and peripherals.
- Support setup, deployment, and management of mobile devices
- Other duties as assigned.
Job Skills and Qualifications
- High school diploma or equivalent required, Associates degree in a program related to Information Technology is preferred.
- 1-2 years of IT Support experience preferred. Knowledge of or ability to learn: Microsoft Windows 10 and Microsoft Server,
- Core Banking Software, Active Directory, Banking Industry Software Applications and Secure Remote Support Software.
- Must have strong analytical, written/verbal communication, interpersonal, and relationship building skills.
- Ability to adapt to work in a fast-paced environment.
- Ability to work independently and within a team environment.
- Ability to juggle multiple projects simultaneously and manage time efficiently.
- Willingness to work Saturdays and, in some cases, be on call for support issues during non-business hours.
- Maintain the highest levels of confidentiality and information security and is professional in dress, speech, and manners.
Salary Grade 05
EOE/Disability/Veteran
