What are the responsibilities and job description for the Customer Service Specialist position at Texas Frozentech?
Company Description
Texas Frozentech, based in Dallas, TX, has been a leading provider of commercial ice cream machines since 2015. Specializing in gelato, ice cream, sorbet, and Italian ice solutions, we offer custom formulas, ingredients, and products for businesses worldwide. With headquarters in Dallas, Texas Frozentech provides exceptional technical support and stocks all machines and parts.
Role Description
This is a full-time on-site role for a Customer Service Specialist at Texas Frozentech in Plano, TX. The Customer Service Specialist will be responsible for providing top-notch customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering an outstanding customer experience on a daily basis.
Qualifications
Texas Frozentech, based in Dallas, TX, has been a leading provider of commercial ice cream machines since 2015. Specializing in gelato, ice cream, sorbet, and Italian ice solutions, we offer custom formulas, ingredients, and products for businesses worldwide. With headquarters in Dallas, Texas Frozentech provides exceptional technical support and stocks all machines and parts.
Role Description
This is a full-time on-site role for a Customer Service Specialist at Texas Frozentech in Plano, TX. The Customer Service Specialist will be responsible for providing top-notch customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering an outstanding customer experience on a daily basis.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Strong phone etiquette and communication skills
- Ability to prioritize customer satisfaction
- Experience in handling customer inquiries and resolving issues
- Excellent problem-solving and conflict resolution abilities
- Attention to detail and organizational skills
- Previous experience in a customer service role is a plus
- High school diploma or equivalent