Admissions Clerk

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Admissions Clerk will work under the supervision of the Admissions Team Lead. The clerk provides clerical support for the Admissions Department. Communicates daily and works closely with the admitting physician. Keeps track of bed status, admissions, discharges and expected time of discharge. Responsibilities also include ensures the Mental Health Authority has properly screened the patient who arrives; accepted by the admitting physician and have a valid section (Emergency detention). The clerk will also make sure the “Consumer Rights” have been explained to the patient upon admission and form MHRS 9-1 is completed. Daily communication will be done with law enforcement personnel and judges regarding commitments. Completes legal status, demographic sheet, chart labels, financial statement, and data entry into the EMR system.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

This postiion may be eligible to earn additional pay for work performed on evenings, nights and/or weekends.

Essential Job Functions (EJFs):

Ensures all patients are registered in the EMR. Upload admission packet documents and commitment into the EMR upon admission to the RGSC.

Prepare chart labels and face sheets on all admissions. Complete forms for the essential care givers and enter the essential care in EMR and update all admission logs.

Complete intake of financial statement to assess for possible sources of reimbursement.

Complete Receipt of Information Record. Provide the patient with verbal and written information and understanding of his rights (i.e., Handbook of Consumer Rights, Mental Health Treatment Declaration, Patient Grievance Process, Services Provided by Disability Rights Texas

Complies with all CTD mandatory training requirements and participates in ongoing training to maintain and develop skills.

Maintain enough inpatient binders in the admitting room with all the necessary documents to expedite the completion of the admission process.

Maintains liaison with outside agencies.

Provide Excellent Customer Service no more than three customer service complaints in a 12-month period.

Complies with HHSC expectations and observes safety practices. Observes and follows departmental rules and applicable standards with 100% compliance. Maintains HHSC training compliance.

Complies with all facility Continuous Quality Improvement programs (Joint Commission, Medicare, ADA, etc.) supporting growth in operations which are performed under applicable agency regulations.

Knowledge, Skills and Abilities (KSAs):

Knowledge of office procedures; of spelling, punctuation, grammar, and arithmetic; and of business or program terminology, methods, and procedures.

Skill in the use of a computer and office equipment.

Ability to interview patients, family members and or stakeholders.

Ability and maintain confidentiality and HIPPA guidelines at all times.

Ability to prepare and maintain records, files, and reports; to transfer stock from one location to another; and to communicate effectively.

Ability to maintain professional decorum in stressful situations.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Experience in clerical work.

Bilingual English and Spanish

Preference:

Twelve (12) months experience in at least one of the following:

Medical Office Admin Assistant, Certified Nurse Assistant, Psychiatric Nurse Assistant, or Patient Care Tech.

Customer Service Experience preferred.

Graduation from a standard senior high school or equivalent is generally preferred.

Graduate with Medical Office Specialist preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.