APS In Home Supervisor I/II

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

The position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients. The position interacts routinely with Texas Department of Family and Protective Services, clients, representatives from organizations and the general public.

Essential Job Functions (EJFs):

Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.

Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.

Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.
Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.

Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.

Makes presentations and participates in community awareness and related activities to inform the public about the program.

Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues.

Performs other duties as assigned and required to maintain unit operations.
Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.

Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training; and of program management processes and techniques.

Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.

Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures; and to assign and supervise the work of others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

A master’s degree in social work from a college or university accredited by the Council on Social Work Education, or a master’s degree in gerontology, plus two years of full-time social work experience, one year of which was in dealing with problems concerning adult protective services*, (OR) A master’s degree from an accredited college or university that includes a minimum of 18 graduate semester hours of coursework in psychology, sociology, social work, family counseling, family relations, human development, counseling theory, group counseling, and related laboratory or practicum credits, plus three years of full-time social work experience, two years of which was in dealing with problems concerning adult protective services*, (OR) A bachelor’s degree in social work from an accredited college or university, plus three years of full-time social work experience, two years of which was in dealing with program concerning adult protective services*, (OR) A bachelor’s degree from an accredited college or university, plus four years of full-time social work experience, three years of which was in dealing with problems concerning adult protective services*, (OR) One year of full-time experience in the agency as an Adult Protective Services Specialist I.

Adult Protective Services Supervisor II: Two years of full-time experience as an Adult Protective Services Supervisor I.

Additional Information:

This position may be filled at an APS Supervisor I or APS Supervisor II. Factors such as education and experience may be considered when establishing the starting salary.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.