Associate Director of Data Services

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

The Associate Director of Data Services performs advanced (senior level) managerial work and reports to the Decision Support Services (DSS) Director of Data Services. The Associate Director of Data Services provides management and oversight of reporting work related to Substance Use and Mental Health programs within Behavioral Health Services (BHS). Works under the general direction of the DSS Data Services Director with extensive latitude for the use of initiative and independent judgment.

The Associate Director establishes the team's goals and objectives in conjunction with developing guidelines, procedures, and standards to ensure an effective, efficient, and accountable system for the Data Services team. Work involves overseeing and setting priorities related to ad-hoc and static reports development. Responsible for inquiries from external and internal stakeholders and must use judgment in the level and degree of information disseminated, while maintaining the confidentiality of individual providers or other units. Assesses and analyzes reporting needs to ensure reports material and information are appropriate for targeted customers.

The Associate Director oversees, trains, evaluates, and manages highly specialized Data Services staff who are the subject matter experts (SME) for BHS in relation to data analysis and performance measures. The Associate Director oversees functions that include consulting, advising, and collaborating with BHS staff and executive leadership on reporting, performance measures and program evaluation, including legislative responses on exceptional items and bill analyses of legislation proposed by the Texas Legislature.

Performs other duties as assigned.

Essential Job Functions:

EFJ1. Associate Director manages data and program specialist staff members. Plans, assigns, and sets priorities with work assignments and legislative driven efforts. Ensures development of ad-hoc and statics data reports in timely manner. Ensures policy and procedures are adhered to by staff, in addition to peer review and quality of work product. Establishes team's goals and objectives in conjunction with developing guidelines, procedures, and standards to ensure an effective, efficient, and accountable delivery system for the Data Services team. Ensures use of the correct tools (SAS, Tableau, Business Objects, Oracle), data warehouses and systems to assist program staff and senior leadership with mental health and substance abuse data analysis products. 30%

EJF2. Develops policies and processes to ensure the integrity of all division and agency information within BHS. Exercises oversight of data product delivery to ensure quality and relevance for internal and external customers which may include BHS staff and executive leadership, external stakeholders, and the Texas Legislature. Makes recommendations to executive leadership, including the Director, regarding data related improvements and delivery modes. 20%

EJF3. Directs and supervises the work of Data Services Team Staff. Tracks performance on key indicators related to Decision Support Objectives and HHS Strategic Plan. Oversees training development and implementation for Data Team staff. Reviews recommends improvements to documentation on reporting impacts of database changes or refinements. 20%

EJF4. Oversees the planning, development and implementation of Tableau data visualization dashboards. development. Provides oversight for the Tableau web-based platform and other presentation platforms that support data-driven decision-making. Manages reporting and performance monitoring for different stakeholders using data from diverse sources. 20%

EJF5. Represents the Decision Support Data Team in engagements with executive leadership and external stakeholders. Performs related work as assigned. 10%

Knowledge, Skills and Abilities:

Ability to complete milestones and work toward multiple deadlines simultaneously

Excellent multitasking skills and task management strategies

Interpersonal and customer service skills necessary for meeting with stakeholders

Strong computer skills and ability to use necessary databases and software

Confident in decision making and the ability to explain processes or choices as needed

Experience working with sensitive confidential information

Collaborative, self-motivated, able to plan and manage time effectively

Skill working with the legislature, including bill analysis and/or Legislative Budget Board (LBB) measures

Ability to organize and manage highly technical staff members

Registrations, Licensure Requirements or Certifications:

None.

Initial Screening Criteria:

Two (2) or more years' experience with behavioral health data analysis and reporting; Experience with data analysis tools and large databases (SAS, Tableau, Oracle); Experience collaborating with IT organizations on data warehouses, data services or performance management projects. Experience organizing and managing large processes for project teams, committees, or workgroups.

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.