CCI Quality Assurance Specialist

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

CCI Quality Assurance Specialist III - The position conducts quality assurance activities related to performance management in the Child Care Investigations Division (CCI). The Quality Assurance Specialist performs highly complex consultative and analysis of investigation activities in order to make recommendations for program improvement. The Quality Assurance Specialist designs criteria and methodology for data collection; collects data through conducting case reviews; analyzes data, including identifying trends and patterns; writes formal reports; and makes recommendations regarding CCI policy and procedures, training, and program structure. Decision-making is based on sound judgment and on quality investigative practice. The Quality Assurance Specialist maintains and manages a fluid workload, responding to field and administrative requests on a timely, and sometimes emergency basis to ensure compliance with agency time frames and guidelines for response. The position may assist with developing program policy and procedures and providing training to internal and external stakeholders. In performing these duties, the Quality Assurance Specialist works with all levels of agency staff, external stakeholders, and the general public.

Essential Job Functions (EJFs):

Conducts and coordinates case reviews that evaluate CCI activities to determine program compliance with appropriate laws, rules, policies and procedures, including the development of techniques and methodology for data collection and data analysis. Completes or oversees the completion of written and verbal reports to CCI management regarding reviews, including case information and recommended actions, and monitors implementation of final recommendations. Conducts analysis of monthly and annual program metrics and prepares management reports identifying trends, patterns, strengths, and opportunity for program improvement. Monitors the quality assurance activities conducted by program staff, including assisting in the development of quality assurance tools used by staff. Analyzes trends and patterns and communicates results to management in a manner that facilitates further program improvement. Provides input into the development of CCI policies and procedures, training, program planning, and implementation. Communicates CCI quality assurance activities to internal and external stakeholders. Performs other duties as assigned. Attends work regularly in accordance with agency leave policy. Promotes, monitors and ensures that respect is demonstrated for cultural diversity.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge and experience related to child abuse, neglect, and exploitation investigations and applying and evaluating the applicable laws, rules and policies.
• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; and to prepare concise reports.
• Ability to interpret policies and procedures.
• Skill in analyzing data, developing methodologies, and using critical analysis to identify and evaluate trends and patterns.
• Skill in establishing and maintaining effective working relationships, both internally and externally.
• Skill in effective verbal communication, including the ability present data to internal and external stakeholders.
• Skill in effective written communications, including the ability to write formal communications and to prepare clear and concise reports.
• Ability to make sound decisions under pressure and to work independently with minimal supervision.
• Ability to prioritize and manage multiple responsibilities.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Required: Two years experience in Child Care Investigations (RC, DC, or combination). Graduation from an accredited four-year college or university.

Preferred: Experience in reading abuse/neglect cases, technical work that includes interpretation of complex written materials and assessment skills. Experience with planning, organizing, and coordinating requirements for support services or program operations.

Additional Information:

***This is a State-wide posting. Position may be filled at a location not listed above based on office availability***

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.