Clerk II/SSLC

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Clinic Clerk works under the direct supervision of the Medical Director. The Clinic Clerk performs complex clerical work to include but not limited to answering correspondences, reviewing mail, providing information and instructions to unit personnel, performing advanced clerical duties, maintaining files and reports, assembling and organizing information for supervisor, assemblies and organizes information for internal and external auditors, completing, tracking and submitting documents in a timely manner, and ordering office supplies. Serves as back-up to Medical Scheduler.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Assists with and updates daily Morning Medical Minutes. Keeps tracks of follow ups and pending business for Morning Medical.

Maintain or develop (as needed) tracking systems to track clinic referrals made for PCP assessment of residents.

Maintain and prefill Annual Medical Assessments and Preventative Care Flow sheets on clients for PCP review/signature. May need to assist as back up for Interval Medical Review reports.

Maintain or develop (as needed) tracking systems to track hospitalizations, to include but not limited to details of hospitalization for resident.

Maintain or develop (as needed) tracking systems to track consents, surgery approvals, appointment requests, records requests, records receipt, follow-up visits, and scheduled appointments. It requires the use of various types of tracking systems including electronic databases and hard copy file type systems and must be maintained meticulously. It requires attention to detail and accuracy.

Performs other tasks as assigned to support the facility’s provision of quality services and supports for individuals served.

Maintains/organizes Medical Director/Nurse Practitioners schedule/meeting.

Acts as support and cross-trains for other duties. Other duties as assigned or needed.

Acts as support/back up for Medical Scheduler, answering phones, contacting provider offices, creating appointments, working on appointment folders when scheduler is out.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of business terminology, office practices and procedures, and principles of office management; of spelling, punctuation, grammar, and arithmetic.

Skill in machine transcription, word processing, or shorthand to take and transcribe dictation; and in the use of automated equipment and software.

Ability to make basic mathematical computations and tabulations; to maintain clerical records and prepare reports; to compose letters and memoranda; and to operate automated equipment.

Knowledge of computer system (word, excel, access).

Ability to interact with public and co-workers.

Ability to make minor decisions in accordance with facility regulations.

History which demonstrates a pattern of professional, courteous, and cooperative interactions with others.

Registrations, Licensure Requirements or Certifications:

Must possess valid Texas driver’s license or obtain it no later than 90 days after hire date. Applicants with an out-of-state driver’s license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.

Initial Screening Criteria:

High School diploma or GED equivalent.

Minimum of 1-year work experience in a records/clerical setting.

Related work experience may substitute for the required education on a year to year basis with a maximum substation of 2 years.

Experience using a personal computer for inquiry and date entry.

Experience in using in Microsoft Office application.

Experience in the use of standard office equipment and software.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form