Clerk III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Community Care Services Department (CCSE) may be just the place for you! The CCSE Department is comprised of 8 units located throughout the Houston and surrounding areas. Come join CCSE and help some of the most vulnerable citizens of Texas; your contribution will make a difference in the life of a Texan. to join our team.

The Clerk III provides a variety of clerical support services in a service driven office. Provides clerical support for Community Services Supervisor and Community Services Case Manager Staff. Processing mail opens and date stamps incoming support documents. Performing computer data entry, documents management to provide accurate and accessible records. Compiles reports, updates, and maintains current reliable information in case records and logs. Answers incoming telephone calls and distributes messages as appropriate. Other duties include but are not limited to ordering supplies, purging, recording and distributing minutes for meetings as appropriate and other duties as assigned. Assist with the intake process and consistently utilizes automated systems to manage, obtain and verify information. The Clerk III is responsible for monitoring and handling weekly/monthly reports. Other functions include but are not limited to completing receptionist duties, (i.e. greeting visitors, routing request and making appropriate referrals) filing reports, logo set up and maintenance. Assist with scheduling meeting rooms and work on special assignments.

Essential Job Functions (EJFs):

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Serves as receptionist and schedule coordinator (including travel) for the CCSE Supervisor and Community Care Workers.
• Serves as receptionist and schedule coordinator (including travel) for the CCSE Supervisor and Community Care Workers
• Oversees correspondence for the Unit including email, regular mail, reports, documents, presentation materials, time studies, and verbal communications. Prioritizes and distributes communication appropriately and accurately to ensure smooth flow of necessary information.
• Communicates on a basic level with others (internally and/or externally) to provide/ exchange or verify information, answer inquiries, address issues, or resolve/report problems or complaints
• Orders and maintains inventory of various items and/or records, files or logs (for example, supplies, forms, furniture, equipment).
• Prepares and proofreads correspondence forms or other documents (for example letters, memos, travel, using a personal computer).
• Enters data into an automated system.

Knowledge, Skills and Abilities (KSAs):

• Ability to operate a personal computer and word processing and spreadsheets software packages (i.e. Microsoft Office Suite)
• Knowledge and ability to operate standard office equipment including computer, copying machine, fax machine, calculator and telephone
• Position requires knowledge of office procedures and practice, spelling, punctuation, grammar, and basic arithmetic
• Ability to work independently in a fast-paced environment and to effectively handle multiple assignments and work with confidential information
• Ability to read, understand and follow complex oral and written instructions, and to learn assigned task readily
• Ability to maintain clerical records, compose and prepare letters, memoranda and reports
• Ability to prioritize work and practice time management to insure individual and unit deadlines for reporting requirements are met
• Requires exceptional organizations skills and ability to communicate effectively
• Ability to develop and maintain a professional working relationship with co-worker and public

Knowledge of: Coustomer Service

Skill in: Word, Sharepoint, Excel, Internet, Outlook

Ability to: Communicate verbally and in writing, meet timeframes in reports

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• High School Diploma or GED equivalency is required
• One year of relevant work experience is preferred
• Bilingual (English/Spanish) skills are a plus but not required
• Experience working in professional customer service environment is required
• Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties
• Preferred work experience searching records to identify and retrieve information
• Preferred work experience establishing, maintaining m and verifying files, logs, and/or cross reference systems
• Preferred work experience handling and transporting mail and other documents.
• Preferred work experience using fax machines, printers, multiline telephone systems, copiers and other office equipment

Additional Information:

• Interviews may be conducted in person or using Microsoft TEAMS application. Selected applications should download Microsoft TEAMS app prior to scheduled interview
• This position in not eligible for telework at this time but telework may become available in the future
• Occasional overtime and/or extended work hours may be needed for the position.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form