Community Care Worker I

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Community Care Worker I - Determines eligibility for Community Care Services Eligibility (CCSE) program services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services, and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs. Refers individuals to other programs and/or agencies. Completes special assignments and/or reports. Maintains confidentiality of all incoming and outgoing information. Verifies case information utilizing multiple automated systems. Explains program benefits and requirements. Understands and adheres to all HHS and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment.

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Interviews applicants, individuals receiving services, and resource persons and conducts telephone and/or home/site visits to assess the need for services and provides information and referral to other resources. (15%)
• Conducts reviews to determine eligibility and functional needs. (20%)
• Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs. (10%)
• Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service. (20%)
• Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs. (15%)
• Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs. (15%)
• Prepares basic level ongoing or special narratives or statistical reports. (5%)

Registrations, Licensure Requirements or Certifications

Current Valid Driver’s License.

Knowledge Skills Abilities

• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

Initial Screening Criteria

• Application indicates willingness to travel at least 80% of the time to attend training, meetings, and to provide support to other offices.
• Experience using email and other automated applications, such as Microsoft Office products.
• High School Diploma or equivalent is required.

Additional Information

Candidate must have reliable transportation. Must be able to attend training which may require overnight stay.

This position is included in a career track series and will be filled at the Worker I level. Applicants with previous employment with CCSE will be reviewed by program management to determine appropriate entry level.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.