CPS Quality Assurance Spcl III

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title : CPS Quality Assurance Spcl III

Job Title : CPS Quality Assurance Spcl III

Agency : Dept of Family & Protectve Svc

Department : FCL Dir Del - Other

Posting Number : 2865

Closing Date : 02 / 13 / 2025

Posting Audience : Internal and External

Occupational Category : Community and Social Services

Salary Group : TEXAS-B-20

Salary Range : $4,263.16 - $6,779.25

Shift : Day

Additional Shift : Telework : Full-Time

Travel : Up to 5%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Nonexempt

Facility Location :

Job Location City : VICTORIA

Job Location Address : ((custOfficeAdd))

Other Locations : MOS Codes :

Brief Job Description :

Performs advanced (senior-level) quality assurance work. Work involves coordinating the planning, development, and administration of internal quality assurance and compliance activities. The position performs analytical work and consultation in social service programs administered by the Texas Department of Family and Protective Services (DFPS) and the evaluation of program compliance within Child Protective Services (CPS). The position performs ongoing case readings for children in the Permanent Managing Conservatorship of CPS, including sample case reviews required by CPS state office and routine internal and external stakeholder input regarding the provision of CPS. The position contributes information to conservatorship division quality assurance quarterly report and may serve in other capacities for future reviews designed to evaluate the safety, and well-being of children and families in CPS. The position communicates quality assurance results to CPS regional staff. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs) :

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Administers quality assurance programs and activities for ongoing case readings for children in the Permanent Managing Conservatorship of CPS. Monitors DFPS casework for compliance with federal and state program standards through case reading and analysis. Coordinates the timely and ongoing transmittal of completed reviews. Coordinates quality control case readings and other quality assurance and compliance activities. Receives case samples selected from program, region and monitors the review process. Reviews case records to collect performance data, identifies adverse trends, and determines compliance with service delivery standards and other policies and procedures. Provides technical guidanceand assistance to DFPS caseworkers during the review process to ensure uniformity and consistency. (25%)

Identifies, evaluates, reports trends and makes recommendations to State office and regional leadership in a manner that facilitates further program improvement. Produces regional management and productivity reports including identifying needs, development of methodology, and the collection and analysis of data. (25%)

Determines the need for new or updated training for CPS program staff and provides guidance to CPS program leadership in the development, coordination and deployment of training materials and activities. Develops and delivers targeted program training designed to assist caseworkers, as new program policies and procedures are implemented or new programs are mandated by the federal government. Develops training material on program standards; and presents information to all levels of CPS staff. (20%)

Compiles statistical reports based on the results of the case readings. Prepares comprehensive quality assurance documents, analyses and reports regarding program performance to DFPS leadership, and legislatures as needed. Prepares responses to requests for CPS quality assurance and quality control information, reports, and inquiries from program management. Provides managerial consultative, technical, and analytical work on CPS program and operations policies to develop solutions, training and recommendations for program or process changes to improve program performance. (20%)

Performs other duties as assigned (10%).

Knowledge, Skills and Abilities (KSAs) :

Knowledge of agency programs, policies and service delivery process.

Knowledge of generally accepted principles and practices of a human services organization. Knowledge of differing cultures / ethnic groups and values.

Skill in effective verbal and written communication.

Skill in establishing and maintaining effective working relationships.

Skill in organizing and presenting data.

Skill in explaining complex policy issues and representing a best practice standard to regional staff. Ability to select and evaluate information from case records in relation to eligibility criteria.

Ability to interpret policies and procedures.

Ability to prioritize and manage multiple responsibilities.

Ability to analyze data to determine trends and patterns.

Ability to prepare comprehensive accurate reports.

Ability to write with brevity and clarity.

Ability to evaluate new service delivery procedures or policies and identify areas for improvement. Ability to operate a personal computer and use various software packages.

Ability to promote and demonstrate appropriate respect for cultural diversity among coworkers and all work-related contacts.

Registrations, Licensure Requirements or Certifications :

None

Initial Screening Criteria :

• Graduation from high school or equivalent.
• Graduation from an accredited four-year college or university.
• Five years full-time experience in Child Protective Services with at least three years of full-time experience in Conservatorship direct delivery, or equivalent.

Additional Information :

This position may be housed anywhere in Texas.

There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents : .

In compliance with the Americans with Disabilities Act (ADA), HHS / DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS / DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Salary : $4,263 - $6,779