Demo

Data Center Manager

Texas Health and Human Services Commission
Austin, TX Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/22/2025

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title : Data Center Manager

Job Title : Manager IV

Agency : Health & Human Services Comm

Department : STATE DCS SERVICE DELIVERY

Posting Number : 1478

Closing Date : 03 / 10 / 2025

Posting Audience : Internal and External

Occupational Category : Computer and Mathematical

Salary Group : TEXAS-B-25

Salary Range : $5,797.66 - $9,000.00

Shift : Day

Additional Shift : Days (First)

Telework : Travel : Up to 40%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Exempt

Facility Location :

Job Location City : AUSTIN

Job Location Address : 701 W 51ST ST

Other Locations : MOS Codes :

0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858

9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD

MSSE,MSSR,OSS,WEPS

Job Description

This position manages a team that supports the Health and Human Services and liaises with the Shared Technology Services / Data Center Services program. The position leads a team that supports Data Center Services (DCS) customer's daily operational and business requirements based on an in-depth understanding of the business environment and needs. The position leads a team that reviews and approves services being deployed at the agency data centers. The position directs the team that requests the decommissioning of servers and other Data Center equipment and assists with disaster recovery and security activities as needed. This position collaborates with internal and external service providers and acts as a point of contact to assist HHS / DCS customers and Infrastructure Services.

Essential Job Functions (EJFs) :

  • Manages day-to-day activities of staff in a business function(s), division(s), or department(s), supervises work of others. (35%)
  • Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. (20%)
  • Confers with executive management to develop strategic plans and long and short-term goals for the department. (5%)
  • Develops and implements techniques for evaluating business function, division, or department activities. (5%)
  • Plans and develops a budget, evaluates budget requests, monitors budget expenditures, and makes adjustment as necessary. (5%)
  • Plans, implements, coordinates, monitors, and evaluates policies and procedures, and monitors compliance with policies and procedures. (5%)
  • Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. (5%)
  • Identifies areas of needed change and makes recommendations to improve operations. (5%)
  • Provides technical expertise and guidance regarding questions related to the business function, division, or department. (5%)
  • May oversee the implementation of changes resulting from new legislation. (5%)
  • May oversee special investigations, program analyses, research studies, and internal audits. (5%)

Knowledge, Skills and Abilities (KSAs) :

  • Knowledge of Legislative Appropriation Request Preparation, hardware / software lifecycle management, hardware / software currency, performance reporting, budget forecasting, and management.
  • Knowledge of project management theories and practices; of systems and procedures used to evaluate third-party vendor's cost estimates; and of local, state, and federal laws and regulations relevant to the DCS systems.
  • Knowledge of the Department of Information Resources (DIR) Shared Technology Services (STS) / Data Center Services (DCS)
  • Knowledge of CMDB data usage in various processes-e.g. Incident, Problem, Asset, Change
  • Knowledge of Discovery and Service Mapping tools and ITIL Foundations
  • Strong organizational skills
  • Ability to exercise sound judgment in making critical decisions; to analyze complex information, identify issues, and develop plans to address / mitigate issues; to demonstrate collaboration, negotiation, and facilitation skills; to review reports and documents; to communicate effectively; and to coordinate the work of others, including the DCS service providers.
  • Ability to perform project management tasks including planning activities / tasks, tracking issues, monitoring schedules, organizing priorities, coordinating meetings, and addressing multiple priorities.
  • Ability to prepare and present professional and effective written communications.
  • Ability to perform basic project management tasks including planning activities / tasks, tracking issues, monitoring schedules, organizing priorities, coordinating meetings, and addressing multiple priorities.
  • Ability to prepare and present professional and effective written communications.
  • Excellent collaboration, customer service, and communication abilities for effective teamwork
  • Registrations, Licensure Requirements or Certifications :

    N / A

    Initial Screening Criteria :

    Bachelor's or higher degree from an accredited college in the IT field or related study, plus seven (7) years of progressively responsible professional experience. Work experience in the IT field may be substituted year for year for the education requirement. At least five (5) years of the required experience should be in one of the following :

  • Experience with CMDB (Configuration Management Database)
  • Experience analyzing processes and adherence to processes and creating reports
  • Additional Information :

    This position can telework 60% from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 60 days of hire.

    Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

    Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

    Active Duty, Military, Reservists, Guardsmen, and Veterans :

    Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

    ADA Accommodations :

    In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

    Pre-Employment Checks and Work Eligibility :

    Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

    HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

    Salary : $5,798 - $9,000

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