EMS Specialist

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits :

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title : EMS Specialist

Job Title : Publ Hlth and Prevent Spcl III

Agency : Dept of State Health Services

Department : EMS / Trauma Systems Section

Posting Number : 2325

Closing Date : 03 / 15 / 2025

Posting Audience : Internal and External

Occupational Category : Healthcare Practitioners and Technical

Salary Group : TEXAS-B-18

Salary Range : $3,793.41 - $5,921.25

Shift : Day

Additional Shift :

Telework : Not Applicable

Travel : Up to 50%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Nonexempt

Facility Location :

Job Location City : ARLINGTON

Job Location Address : 1301 S BOWEN RD STE 200

Other Locations : MOS Codes :

230X,43EX,43HX,4B0X1,4E0X1,60C,68S,68Z,HM,HS,MED,NAP11,SEI12

Brief Job Description :

Under the supervision of the EMS & Trauma Systems Regional Manager, and within guidelines established by the EMS Act and rules adopted there under, plan, coordinate and evaluate EMS education / training and certification activities. Plan, coordinate and provide licensure and inspection activities. Plan and coordinate complaint investigations and recommend appropriate action. Provide technical assistance and information to EMS licensees and certificant holders. Assist EMS licensees and certificant holders with quality management, mutual aid agreements, protocol development, and variances. Provide information on the EMS services and affairs to the public.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. This is a mobile worker position that covers the following areas : Regional Advisory Council (RAC) E - North Central Texas (Palo Pinto, Parker, Tarrant, Erath, Hood, Somervell counties) and RAC M - Heart of Texas counties. Selected candidate must reside within typical daily commute distance of the Arlington, TX office location.

• PLEASE NOTE : The posted salary range is the full range for this position. Agency salary policy, budget and candidate's qualifications will dictate the final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors.

Essential Job Functions (EJFs) :

Investigate complaints relating to EMS licensees, certificant holders. Develop and carry out investigative plans, prepare detailed reports, and make recommendations for action to the Compliance Review Committee. Complete complaint summaries within required timelines and in accordance with Program Guidelines and Work Plans. Testify as expert EMS witness at related hearings and informal conferences as requested. (30%)

Follow program guidelines for all EMS activities. Ensures entry in EMS database and inspection documents is timely and error free.

Coordinate, approve, monitor, and audit EMS education / training and certification activities in compliance with the EMS Act and rules and policy adopted there under. As assigned, will participate in advisory councils, and assist in development of program goals, objectives, and evaluation activities. Review, evaluate and approve course applications. Prepare written reports within specified timelines and in accordance with program guidelines and work plans. (15%)

Coordinate and provide license survey activities to comply with the EMS Act, rules and policy adopted there under. Perform regular inspections associated with licensing survey requirements. Evaluate and process license application packets and related data for compliance with the EMS Act. (15%)

Assist with public relations activities as requested including appearances at public hearings, open forums, commissioner's court, city councils, etc. as an EMS subject matter expert. With leadership and guidance from the Manager will serve as a liaison and coordinate with other State EMS / Trauma System offices, local RAC and other EMS entities. Research, interpret and disseminate standards, policies, rules, and definitions pertaining to EMS stakeholders. (15%)

Uses computer for inputting and retrieving data and word processing to include Microsoft products; Word, Excel, Teams, and Power Point. Follow program guidelines for all EMS activities. Ensures entry in EMS database and inspection documents is timely and error free. (15%)

Other duties as assigned to include disaster response activities. This position may serve in the DSHS or EMS Multi-Agency Coordination Center, State Operations Center, regional or local operations centers, joint field offices, Disaster District operations centers, or be deployed to an affected area of the state during the response to or recovery from an all-hazard event. This position may on an as-needed basis, assist with a response or recovery effort because of their subject matter expertise or experience; or assist with maintaining continuity of operations. (10%)

Knowledge, Skills and Abilities (KSAs) :

Prehospital care knowledge of how to treat a critically injured or ill patient.

Knowledge of the operations of an EMS provider and / or EMS education program.

Knowledge of agency administrative rules, regulations, policies and procedures.

Knowledge of modern office practices and administrative procedures. Skill in relating complex information verbally and in writing.

Skill in the use of current computer systems and Microsoft products to include Word, Excel and Power Point, internet, and email.

Skill in composing and editing written correspondence, memorandums, reports, and forms using Microsoft Word or equivalent word processing software.

Ability in providing customer service.

Ability to accurately interpret public health laws, rules, regulations, policies, and procedures.

Ability to perform detailed tasks with a high degree of accuracy.

Ability to exercise good judgment in problem solving.

Ability to establish and maintain effective working relationships with supervisors, coworkers, and stakeholders.

Ability to gather information and prepare reports related to complaint investigations.

Ability to maintain confidentiality of documents, materials, and information.

Ability to communicate and express ideas clearly and accurately, both verbally and in writing.

Ability to meet strict deadlines and work on multiple projects with rapidly changing priorities.

Ability to respond to public inquiries in a timely manner.

Ability to travel.

Registrations, Licensure Requirements or Certifications :

Must possess a valid Class C Texas driver's license, or equivalent license from another state. Employee must meet and maintain an acceptable driving record that meets the standards developed by the Texas Department of Public Safety (DPS) and DSHS policies to operate vehicles.

Must possess a current Texas or National certification or license as an emergency medical services personnel; minimum Emergency Medical Technician (EMT) level.

Initial Screening Criteria :

Current Texas or National certification or license as an emergency medical services personnel; minimum Emergency Medical Technician (EMT) level. Experience in EMS operations or EMS Initial Education program. Application review and processing experience, quality assurance audit experience and / or complaint investigation experience considered.

Additional Information :

Applicants who fail to follow the written instructions in completing the State of Texas Employment Application may be disqualified.

PLEASE NOTE : Your application must be complete. It MUST contain dates of employment, job titles, name of employer, name of supervisor, current / final salary, specific reason for leaving, and a description of duties in a way that demonstrates you meet the initial selection criteria at minimum. Missing information may lead to disqualification.

RESUMES DO NOT TAKE THE PLACE OF THE REQUIREMENT TO ENTER ALL REQUIRED INFORMATION IN THE APPLICATION ("See Resume" is not acceptable on the application). Resumes attached or pasted into the resume field will not be considered equivalent to the State Application. Information on application must clearly state how applicant meets initial selection criteria in the summary of experience section of the application.

The employee will be required to come into the office, as directed, to fulfill essential job functions. DSHS will provide computer, related equipment, and basic office supplies. Selected applicants must have a home office location free from distraction, the ability provide personal home internet service, and the ability to ensure confidentiality in the workplace.

Flexibility in work hours may be required for this position. The position may be required to work overtime or extended hours.

Must be legally authorized to work in the U.S. without sponsorship.

Consideration will also be given to known past job performance, if applicable, and prior work history.

Only applicants who are interviewed will receive written notification of selection results.

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor's Military Crosswalk at

ADA Accommodations :

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility :

Salary : $3,793 - $5,921