Heightened Monitoring Division Manager

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Heightened Monitoring Division Manager

This position reports directly to the Director of Heightened Monitoring for Residential Child Care Contracts, performs advanced managerial work overseeing the daily operations and activities of managing 24-hour residential childcare facilities and child placing agency contracts. Work involves establishing goals and objectives; developing guidelines and procedures; developing schedules, priorities, and standards for effective, efficient and accountable management of contracts. Ensures proper planning, assignment, and supervision of staff assignments and work schedules. Establishes priorities, standards and processes for evaluating contractor progress in meeting state and federal standards, rules, laws and guidelines. Oversees monitoring, management reviews, quality control reviewing, contract monitoring, and project implementation and monitoring. Ensure data analysis, reporting and follow up in evaluating contractor performance and establishes corrective action plans that result in compliance with contractual obligations. Communicates effectively verbally and in writing, by providing information, making presentations and collaborating with internal and external customers. Works under limited direction with extensive latitude for the use of initiative and independent judgment

Essential Job Functions:

Manages the Heightened Monitoring, Residential Contract Managers for 24-hour residential childcare facilities and child placing agency contracts.

Establishes goals, objectives, policies and procedures for effective and efficient administration of contracts for service delivery. Plans and coordinates administrative, technical and procedural activities including developing and implementing unit guidelines, procedures, schedules, priorities, and standards to accomplish goals, objectives and tasks for management of contracts. Ensures accurate and effective development, risk assessment, amendment, processing, renewal, execution and close out of client services contracts (20%)

Ensures proper planning, assignment, and supervision of staff assignments and work schedules. Manages and develops staff through review of performance data, consultation, training and performance appraisal. Responsible for hiring and selection, assigning / approving work assignments and quality assurance, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. (15%).

Directs and assesses the evaluation of contracted services and implements recommended improvements. Establishes priorities, standards and processes for evaluating contractor progress in meeting state and federal standards, rules, laws and guidelines and implements procedures for improving contractor performance. Oversees monitoring, management reviews, quality control reviewing, contract monitoring, and project implementation and monitoring. (15%)

Communicates verbally and in writing, in an effective manner. Represents the residential contracts by providing information, making presentations, and collaborating with internal and external customers. Responds to inquiries on funding processes, procedures, and outcomes. (15%)

Utilizes change management strategies to implement new processes and organizational improvements in response to evolving needs. (10%)

Coordinates effectively with residential contracts director, program, legal, budget, Contract Oversight and Support and residential contracts staff. (5%)

Manages contract management resources, including providing input on budget development, staff allocations, and efficient/effective use of resources. (5%)

Develops and facilitates data analysis and reporting to analyze trends and prepare reports for management direction. Works collaboratively to provide clarification for contractors and identifies the need for improved contractor performance. Ensure follow up in evaluating contractor performance and establishing corrective action plans that result in compliance with contractual obligations. (5%)

Coordinates work with staff throughout the agency on projects that cross divisional lines and communicates implications effectively to residential contracts leadership and staff. (10%)

Knowledge Skills Abilities:

Experience in managing contracts

Experience identifying problems, evaluating alternatives, and negotiating and implementing solutions with contractors

Experience communicating and working effectively with staff at all levels of an organization, related agencies, providers, stakeholders and elected officials.

Experience interpreting state and federal laws, regulations, policies, rules and requirements related to public programs

Experience supervising and managing staff

Experience in managing complex information in support of the management of contracts

Registration or Licensure Requirements:

Must obtain certification as a Certified Texas Contract Manager (CTCM) within 12-18 months from the date of hire.

Initial Selection Criteria:

Graduation from an accredited four-year college or university.

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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.