What are the responsibilities and job description for the IT Manager III position at Texas Health and Human Services Commission?

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title : IT Manager III

Job Title : Manager III

Agency : Health & Human Services Comm

Department : Reg Office Sup Deskside Reg

Posting Number : 539

Closing Date : 03 / 02 / 2025

Posting Audience : Internal and External

Occupational Category : Computer and Mathematical

Salary Group : TEXAS-B-24

Salary Range : $5,425.33 - $7,155.75

Shift : Day

Additional Shift : Telework : Part-Time

Travel : Up to 50%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Exempt

Facility Location :

Job Location City : EDINBURG

Job Location Address : 2520 S VETERANS BLVD

Other Locations : MOS Codes :

0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858

9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD

MSSE,MSSR,OSS,WEPS

Brief Job Description :

The IT Customer Support Manager reports to the Director of IT Customer Support Operations. The manager engages in complex managerial work, oversees process development, and directs the team in handling regional field offices and Out-stationed Worker Program sites (OWP) throughout the region providing desk-side computing, local area network (LAN), telecommunications and systems support. Work involves reviewing and approving operational, technical, and support requirements for the operation, support and maintenance of infrastructure systems and equipment, planning the operations and procedures of the unit, developing budget needs, managing and oversight of desktop and other IT supported operations, oversight of outsourced services providers, and establishing goals and objectives. The manager plans, assigns, and supervises the work of others. The position interfaces with Texas Department of Information Resources (DIR), other Health and Human Services agencies, and outsourced services providers including the data center service provider to deploy, move, troubleshoot, and repair agency hardware and software. Additionally, the IT Customer Support Manager participates in workgroups / committees to address statewide technology initiatives, activities, and customer requirements.

This position requires travel, which may include the use of a personnel vehicle. Occasional after hours and weekend work to coordinate the team's response to emergencies and meeting agency needs. The position serves as backup for the ITCSO Director. This is a hybrid position located in region 11 Edinburg, Corpus Christi and Laredo with in-office flexibility 1-3 days per week. It is eligible to telework up to 30-40% within the state of Texas, consistent with HHS telework policies. The position works under limited direction with moderate latitude for the exercise of initiative and independent judgment.

Essential Job Functions (EJFs) :

Develops and implements techniques for evaluating local field offices activities.
Oversees the day-to-day administration, maintenance, standard / policies and operations features / functions of the local field offices and Out-stationed Worker Program sites.
Develops and establishes goals and objectives consistent with agency strategic plan.
Develops and reviews budgets and provides final approvals.
Leads and manages projects, ensuring the projects are delivered on time, within scope, and within budget. Plans, develops, and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.
Plans, develops, implements, coordinates, monitors, and evaluates policies and procedures.
Manages and mentors' staff in all aspects of technology operations through coaching, cross-training, appropriate delegation, providing resources for accelerated learning and growth.
Cultivates an environment that fosters employee satisfaction, growth, and retention and assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
Coordinates technical issues related to IT cross function related team activities.
Provides direction, guidance, and assistance within the Customer Support offices.
Represents the agency at the business meetings, hearings, trials, and conferences.
Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency's information technology and business operations.
Functions as the acting Director of IT Customer Support Operations in the absence of the Director as needed.
Plans, assigns, and supervises the work of others.
Performs other duties as assigned and required to maintain operations.

Knowledge, Skills and Abilities (KSAs) :

Knowledge of :

Managing business functions, division, or department activities; establishing goals and objectives; devising solutions to administrative problems; developing and evaluating administrative policies and procedures; preparing reports; communicating effectively; and planning, assigning, and supervising the work of others.

Local, state, and federal laws and regulations relevant to program areas and the principles and practices of public administration and management.

Systems, technical services, and end-user computing.

PC, mobile computing, LAN, WAN, software, hardware, and troubleshooting techniques.

Current Microsoft platforms.MS Office Suite.

Skill in :

Managing the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems.

Communicating complex information to a variety of individuals, e.g., creating presentations, preparing and presenting complex reports, and sending correspondence.

Working with a diverse group of team members and collaborators.

Providing customer service.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Operating computers and applicable computer software.

Leadership and project management.

Working collaboratively and cooperatively with colleagues, agencies, and vendors.

Ability to :

Simultaneously coordinating and prioritizing multiple tasks.

Communicating technical information to individuals with various levels of technical knowledge.

Demonstrating skills in requirement gathering, resource organization, project / task prioritization, and schedule development.

Registrations, Licensure Requirements or Certifications :

Preferred ITIL Foundations Certification

Initial Screening Criteria :

Five years full-time Information Technology related experience.

Five years full-time, supervisory, managerial, professional, or technical experience in Information Technology.

Management / leadership experience that includes experience in recruitment, development, and evaluation of activities of assigned staff.

Establishing goals and objectives, procedures, policies, priorities, and standards.

Managing unit assets such as budget, equipment, and space.

Have 2 years of customer service experience.

Graduation from an accredited four-year college or university.

Experience above the minimum requirements may be substituted for the education requirements at the discretion of the hiring manager.

Additional Information :

Be available during non-business hours for support and point of escalation.

This position is eligible for part-time telework subject to telework policy.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations :

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility :

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Salary : $5,425 - $7,156

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