Statewide Intake Worker V

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

Protective Services Intake Specialist V adheres to scheduled activities, performs special projects as assigned, and completes contact center duties, such as staffing, handling sensitive reports, complaints, workload resolution, floor support and workforce management.

Essential Job Functions (EJFs):

Oversees the documentation and review of information received concerning the alleged abuse, neglect, or exploitation of children, the elderly, and adults with disabilities.

Reviews and advises staff on the correct prioritization of intake reports.

Reviews and approves intake reports, assesses the severity of the circumstances according to department policies and procedures, and evaluates assigned classifications.

Monitors and reviews intake reports for determination of priority, allegation type, and handling.

Provides and communicates policy information to the public, community organizations, and referral services.

Provides consultative services and technical assistance on protective services intake work.

Relays reports of abuse or neglect to appropriate protective services field staff or outside agencies.

Documents and evaluates information received from calls, internet reports, referrals, and other related correspondence.

Interprets policies and agency procedures for unit staff.

Prepares reports and responds to client complaints.

Conducts special projects.

May plan, assign, and/or supervise the work of others.

Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of: Knowledge of the laws and regulations related to abuse, neglect, and exploitation of children, the elderly, or disabled adults; of community social services resources; of the laws and regulations related to adult protective services; of laws and regulations of child care; and of family dynamics and crisis intervention techniques.

Skill in: Skill in interviewing and in using a personal computer and related software.

Ability to: Ability to obtain information; to develop client programs; to evaluate living conditions; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Must have at least two years of experience working at SWI, either as an Intake Specialist or Intake Supervisor.

Graduation from an accredited four-year college or university is preferred. Major course work in social work, counseling, psychology, education, criminal justice, or a related field is generally preferred.

Additional Information:

***Open to Current and former SWI Employees Only***

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.